Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“Impossible two get hold off was on yesterday 3 times then cut off on phone for over 2 And then the same today and all it says is two do it online and its quicker and then u do it online then it says you have two calls up to discuss it further but u can't thew 2 days in a row I'm starting two think I'll get more sense out of a brick wall”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“3 days in a row waiting in excess of 20mins on hold to get through, the obligatory "we are experiencing high call volumes message" which means we won't pay for staff to answer the phone so are pushing you towards the Internet, doesn't help when I have a question about a proposed new policy.”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 7 months ago

“Never answer the phone and never reply to e mails avoid trying to cancel sons insurance and they are beyond ignorant live chat is useless no reply to e mail and never answer phone”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 7 months ago

“As a company you have no respect for your customers. Rang 3 times, been left on a call Uris for over an hour then bumped onto a different department just to renew a policy. Treat your customers with respect and value their time and custom”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 7 months ago

“oliva cates went above and beyond to get my finance agreement set up due to a few miss matched details when i took out my policy online its now all up and running and im a happy insured customer”

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Posted 7 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 7 months ago

“So far so good with Lexham Insurance. They were the best price to ensure my camper, although I do get other peoples experiences of sitting on the phone. Spent around four hours trying to renew my policy and in the end got through to somebody, but it is much easier and quicker if you email. Hope I don’t have a bump, because I think it could be a little bit of a nightmare 😅 I have to be honest, I do hate the automated response to every single piece of feedback. Almost like there is nobody human at the other end.”

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Posted 8 months ago

Hi, Dorian! Thanks for your review and our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Waisted on the phone for 1 hour and 30 mins for no one to answer, stupid people doing stupid jobs, answer your phones it’s simple clearly something wrong with all or your employees”

Helpful Report

Posted 8 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 8 months ago

“waste of time, spent nearly an hour in total over two days but you dont answer the phone, web site is just as bad and refers me back to a phone number which again does NOT GET answered.”

Helpful Report

Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Very hard to get through on phones been trying for 3 days now”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Won't answer the phone. Waited 1 hour yesterday, tried again today no answer. The website says I have to phone them, all very frustrating”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Cancelled my insurance 6 months into my policy because they wouldn’t insure my new bike, (which I got cheaper elsewhere) then after another 6 weeks I asked where my refund was, they told me they done me a favour not charging me a £50 cancellation fee. Basically stole my money.”

Helpful Report

Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Wish I could give 0 stars I’ve been waiting for them to answer for 6 hours it’s an absolute joke same thing for the last week and now they are cancelling my policy because there phone lines are so called busy”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Terrible customer service, as so many people have already reported. Spent hours on the line trying to get through without success. Their standard feeble response is an insult to the many people who've been complaining about their phone lines, as it's evident that they've got no intention of doing anything about it.”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Do you know why I'm leaving a 2 star review -bc you only use two standard reply's to existing reviews - showing that the customers situation isn't important enough for you to care on an individual basis. I'm just grateful for all the other saying how wait times are intolerable - that saves me!”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“had a minor collision nearly 3 months ago still waiting for a repair absolute joke”

Helpful Report

Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Very poor customer service long waiting after switch off the telephone 🥵👎🏻”

Helpful Report

Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“I called to renew the insurance and waited on the phone for 40 minutes and no one answered. I have never seen such a bad company. Disappointment.”

Helpful Report

Posted 8 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 8 months ago

“Terrible terrible service cancelled insurance because they said the police said I put my name wrong on my provisonal which is a full lie since you can’t do that as u got to use ur passport to get a provisional otherwise illegal immigrants could just come into this country and get a driver licence it’s impossible to lie about your name stupid company that cause distresss also they have a 1hour plus waiting time on hold if u try call them which is stupid”

Helpful Report

Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Não tive a assistência necessária!”

Helpful Report

Posted 8 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 8 months ago

“Everything is fine”

Helpful Report

Posted 8 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews