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Lexham Insurance Reviews

4.3 Rating 4,650 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,650 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Ahmad Abu-Ghaida
Verified Buyer
“Very helpful when requesting the quote for insurance. We set up the quote so that all I needed to do was call and pay for it when I purchased the scooter. We went through all of the questions in the initial quote request. However, when I called to pay, I had to sit through all of the questions again which seemed very unnecessary and very time consuming. Why does the whole process need to be repeated?”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Dear Madam/Sir Please find attached NCB proof - to satisfy your threatening letter - when you didn't ask for it in the first place. However - please give Sam on online chat an award for defending your company through thick and thin - even when you foul up. Her online manner - if it was a 'her'- was not very friendly and as a customer facing contact requires appropriate further training. I have never before dealt with such a brusque company. For the record you have never requested proof - and I am aware that often it's needed - and often not. But Sam says it's in the T&C's well done Sam. I would expect a requesting email - or a process to upload it provided by other insurance companies. For the record (2) - you don't even give an email to give access to the account online - you have to go through the process of 'forgotten password' when it wasn't supplied in the first place. Again Sam defended your defective systems admirably. For the record (3) - I forbid you to renew my insurance via debit card annually. You have not told me that you would - or given me the option - so I DO NOT expect you to keep my Debit Card details - or token - on your system. For the record (4) - I will expect to look elsewhere for my new insurance quote. For the record (5) - I am now off to fill in the feedback request email reflecting my experience - unfortunately I can't think of anything positive to say....... er... I'm thinking...... .....No ...no...Sorry nothing's coming....except maybe the 'blue' colour of your website is nice...... Please don't forget to print off the document. An acknowledgement that all is ok would be 'nice' - but I'm not holding by breath.”
Helpful Report
Posted 6 years ago
Sardo Khan
Verified Buyer
“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”
Helpful Report
Posted 6 years ago
Josh Keywood
Verified Buyer
“When I got through I was waiting to hear I will put you on hold but they never did so that made me happy that I didn’t have to hold and listen to depressing music lol I got a quick response and the lady was very pleasant and new her job it was fast and accurate and she was also polite made a nice change to hear someone happy 😃 really impressed with lexham 👍”
Helpful Report
Posted 6 years ago
Alison
Unverified Reviewer
“Yesterday I spoke to a lovely young lady, to insure my sons moped neither me or my son had done this before however Bryony explained everything in plenty of detail she let us ask lots of questions and answered them thoroughly I was amazed at how well and in-depth she helped with her knowledge. Amazing customer service, she made us very happy and confident in what we were buying. Thank you once again Bryony (if you can see this). My son is a very happy lad being out on road. We would recommend Lexham to everyone.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quick answer to phone calls by human!!”
Helpful Report
Posted 6 years ago
Joshua Tarrant
Verified Buyer
“Really easy to apply online and we had a follow up call to confirm all details. Excellent customer service !”
Helpful Report
Posted 6 years ago
Tasha Wells
Verified Buyer
“Excellent service quick and easy had my insurance sorted in no time.”
Helpful Report
Posted 6 years ago
Brendan Jones
Verified Buyer
“saved me money after my quote was very helpful”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good portal system”
Helpful Report
Posted 6 years ago
Morgan James
Verified Buyer
“They explained everything in detail and didn't try to make me buy extras and they knew my budget,very friendly staff over the phone .”
Helpful Report
Posted 6 years ago
Harry Clarke
Verified Buyer
“Very good customer service very polite will deffo keep using this company”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Tried to change the bike insured and had to cancel and renew again costing alot more”
Helpful Report
Posted 6 years ago
Daniel Barnes
Verified Buyer
“Couldn't send no claims discount. Wanted me to ring another country to get it. Should have been sent out automatically”
Helpful Report
Posted 6 years ago
Matthew Cockcroft
Verified Buyer
“Requested cover note to be emailed asap as bike needed to be registered at dvla, several phone calls later and three days later finally received cover note. Bike couldn't be picked up due to this error for another 7 days, 7 days of insurance cover wasted!”
Helpful Report
Posted 6 years ago
Michael Doyle
Verified Buyer
“Excellent for a second year but what if my bike stolen when it comes a third year. Will you pay up? Regards, Mike Doyle”
Helpful Report
Posted 6 years ago
Nathan Fredericks
Verified Buyer
“Easy, quick and simple. No hassles and always provided the best quotes for younger drivers/riders.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good coverage, nice support team”
Helpful Report
Posted 6 years ago
Christopher Young
Verified Buyer
“Very friendly staff on the phone, personal and knowledgeable about what my needs are and policy information to quote correctly.”
Helpful Report
Posted 6 years ago
Luca Messena
Verified Buyer
“The customer service is very helpful and good!! Is a good recommendation”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,650 reviews
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