Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ihave very bad expérience with your insurance”

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Posted 4 years ago

Hi, sorry to see this. Can you please email over details to enquiries@lexhaminsurance.co.uk so we can look into this for you.

Posted 4 years ago

“Was not happy at all.”

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Posted 4 years ago

“Don't get insurance from them. Lost a week of earnings because they don't send you the certificate because they still rely on manual way of doing things. Costumer care is not useful and don't care to fix the problem”

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Posted 4 years ago

“Not being able to work for a week because they take a week to send you the insurance certificate Never seen insurance company still relying on manual doing things like they do. If you want things done fast don't use them please or plan way ahead. Also no point trying to contact them to speed things because they keep saying their waiting as well nothing that can be done”

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Posted 4 years ago

“One week to resolve my membership with the insurance company, three days to confirm my details and make the payment, I called to ask a person to confirm my details. They said that only the person who answered me could finish my process. Three days I was trying to solve this and losing money without being able to work. I hope it will be different”

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Posted 4 years ago

“I been on the phone for over 40 minutes and still no one seems to no what is going on . Do you actually want the business or do you just like to mess people about leaving them hanging on the line ? Not impressed . Utter shambles .”

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Posted 4 years ago

Hi Martin, I'm sorry to hear about this. Would you mind sending an email to enquiries@lexhaminsurance.co.uk with your number, and any reference you may have, and we'll get someone to contact you to sort this out? Thanks, Alex

Posted 4 years ago

“Waste of money. After looking for a food delivery cover insurance i came across them and I wish I’ve never did. I was assured I could add other drivers to the policy and a couple of months from the contract I’ve decided to add one driver. The woman on the other line told me it wasn’t possible to add any other driver as they don’t do it and she had to investigate looking into my recorded conversation to see if I was telling the true. A supervisor/manager then call me back saying that I was right so another driver could be added but only for domestic and pleasure only?? She then said that I should have specified that the new driver have to be insured for deliveries and not for domestic use even though I was looking to cover my scooter for food deliveries.......clearly an excuse not to do it because the guy who made me a contract was wrong at the first place when he confirm that additional drivers won’t be an issue. Now I’ve to cancel my policy, loose money and not able to do deliveries with the scooter until sort this out elsewhere. Gutted!!”

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Posted 4 years ago

“Useless very little communication said they sent a credit agreement through email and never did”

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Posted 4 years ago

“Poor customer service.. Prerna customer service assistant was really unhelpful just keep on talking insurance terms and was really harsh on phone. Wouldn’t recommend anyone very poor service”

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Posted 4 years ago

Hi, We'd like to look into this, can you please email enquiries@lexhaminsurance.co.uk with details so they can look into this.

Posted 4 years ago

“Payed the down payment still not insured”

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Posted 4 years ago

Hi, Sorry to see you've had a negative experience. Can you please email enquiries@lexhaminsurance.co.uk with details so they are able to look into this for you.

Posted 4 years ago

Hi, your documents have been re-sent via email - hopefully you have received these OK? The team have called to check but no answer.

Posted 4 years ago

“I’m still waiting to cancel my insurance”

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Posted 4 years ago

“Sadly, I did not renew with Lexham even as a customer for three years. You quoted nearly £1000 when the same policy was available online for £360. When I applied online you put obstacles in my way and sought to rewrite the terms and conditions. No loyalty from you to a returning customer and a blatant attempt to rip me off. Also your phone service is not fit for purpose. I was cut off several times or the agent was never available. I went with someone else. Oh and by the way, you took the money off my credit card before denying me the deal. Room for improvement!!!”

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Posted 4 years ago

“Won’t use this company again”

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Posted 4 years ago

“I was on the phone that long I gave uythe “Will to Live” surely there’s a quicker way to renew your policy.”

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Posted 4 years ago

“only cancel insurance and not the solution for the client,”

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Posted 4 years ago

“Cancel my insurance for no reason Just took my money I will never be back”

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Posted 4 years ago

“Tried to renew my insurance. My scooter had been off the road for 2 years due to building work being done on my property. I needed an mot. Lexham told me i couldn't have insurance until i get an mot . Tried to explain that i couldn't use the scooter to get the mot as having no insurance and all i got told was to take my chance. Been with these clowns for 5 years. Even during coronavirus they couldn't even give a little bit. I wouldn't trust these cowboys to save me from the indians.”

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Posted 4 years ago

“I was so over priced when i had 3 year no claim bonus instead of 2 because my previous insurer refused to give me the certificate since it was more then 2 years ago. I was charged 130 pounds extra and after asking for some leniency they reduced 15pounds thats all.”

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Posted 4 years ago

“No good I sold my Honda and bought a Kawasaki same year and same engine cc and i keept for me the same details. With Honda i drove roughly 1500 miles in 8 months For no reason mentioned they didn't want to move my insurance to my other bike So i lost this year ncb(i had another 4 month to complete the year). And they charged me £60 cancellation fee. So obviously i don't recommend this company. Very disappointed with them😞”

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Posted 4 years ago

Hi, Sorry to see you've had a negative experience. Can you please email enquiries@lexhaminsurance.co.uk so a member of the team can look into this.

Posted 4 years ago

“Really Upset with this insurance company. The customer service is a rubbish when they don’t have patience to speak with no well English understand. I’m a customer like the others. I’m pay every month like the others. Last month I have to use my insurance to informar them that someone else hit my motorbike from Behind and to make this complain short, after 1 month without my motorbike they tried to charge me for my damages then after they start to fight with the other part insurance company. Today they dropped off my bike with zero battery power. this is ridiculous. After all , 10 days ago they decided to pay my compensation for my bike damages but I didn’t received no any money. Today I called again and they said for waiting a return call. This is so badly for this “BIG Company”. I hope nobody here have to claim your insurance To sort your problem.”

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Posted 4 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews