Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple to arrange my insurance with Lexham. Very competitive price (cheapest) with a good level of cover for a first time camper van owner.”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“I like using this insurance company”

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Posted 5 months ago

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Posted 5 months ago

“Outstanding”

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Posted 5 months ago

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Posted 5 months ago

“It’s okay not too bad”

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Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Quick and easy good service 👍🏻👍🏻”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“Easy to handle process, but prices are completely off what it should be”

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Posted 5 months ago

“Marvellous”

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Posted 5 months ago

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Posted 5 months ago

“Comecei a trabalhar agora com Lexham insurance e estou começando a gostar.”

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Posted 5 months ago

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Posted 5 months ago

“Been with Lexham for quite a few years now and have been very happy with the quotes and service , one thing i have noticed this year though and i know most companies are doing it is everything is ortomated or being told to do things on line i rang eight times at all different times only to be told it would be best on line, now I'm in my seventies I'm not good with modern tec so for me and many others it's so much easier to speak to a real person the young lady ( if I'm not offending anyone by saying that) not sure these days , i did eventually speak to was fantastic and was very friendly and professional , i know this is the way things are these days but it really is better speaking to real people. Thanking you Glenn Hinton”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“Using the app now , makes sorting insurance better specially if it’s just renewing”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“Very good”

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Posted 5 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 5 months ago

“Very helpful and a good service felt welcomed and they explained everything in detail and had patience.”

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Posted 5 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 5 months ago

“Excellent customer service from all the team I’ve spoke to with my interaction with lexham would like to praise the good and hard work, and their cheap insurance rates compared to other companies.”

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Posted 5 months ago

Cheers for taking the time to leave us a review! We really appreciate it.

Posted 5 months ago

“The service was really kind, but even if it were possible to communicate in my language, the process would be easier and quicker since I speak Portuguese, a European language.”

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Posted 5 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 5 months ago

“Agent (Tom) took time to go through an existing online quote to ensure everything had been captured appropriately, no pressure. Very happy with the customer service. The only downside was that it took over 30mins to get through in the first place, Tom was very apologetic.”

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Posted 5 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 5 months ago

“They took my first month payment on a new policy without letting me know that I owed them money from a previous insurance policy I had on an old motorbike, which I was unaware off. They emailed me to tell me I owed them X amount and the policy that I just took out would be cancelled if I did not pay the money I owed. I called them and was on the phone for nearly an hour and had still not got through to speak to someone. I hung up and sent an email. Five days later and I still have not had a reply from them. This company's customer service is abysmal.”

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Posted 5 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“Informed helpful staff, minimal hassle, satisfactory transaction.🙂”

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Posted 5 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 5 months ago

“It is an excellent service”

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Posted 5 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 5 months ago

“Wow what a fab insurance company very happy with my campervan insurance thank you Mr r hill.obe”

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Posted 5 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 5 months ago

Lexham Insurance is rated 4.3 based on 4,696 reviews