Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After around 100 phone calls getting nowhere I was told there’s nobody in the company that will deal with my complaint after they say the insurers chose to cancel my policy and will update me as to why....”

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Posted 4 years ago

“Staff were rude illegally cancelled policy and refuse to speak to anyone or provide information for ombudsman complaint”

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Posted 4 years ago

“too expensive, lack of support from customer service. very poor service”

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Posted 4 years ago

“Lied to multiple times they lie and illegally cancel a policy stating they’ve cancelled it due to a YouTube video they asked me to upload after a van intentionally drove at me on dual carriageway way to show the crash they couldn’t open in email as they had security concerns about the mp4 file then accused the police of lying”

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Posted 4 years ago

“Went through a comparison site and chose lexham as my son had used them before. Didn’t state anywhere that 1 year of his NCD was not valid as it was on a car, then had to pay a further £144 on top of the almost £600 we had already paid. This did not then make them comparable to other insurance companies, i would have used an alternate company for cheaper if we would have known this.”

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Posted 4 years ago

Hi Jo, Thanks for your review. Whilst the quote may have been from a comparison site, all of our policies are set up direct on our website. Before setting anything up you have to read through the important information and tick boxes to confirm you have read each section - the 'No Claims Bonus (NCB)' section states: "If you claim any NCB, this must relate to bike insurance (not car) (...)". If you would like to discuss this further, please email us: enquiries@lexhaminsurance.co.uk Thanks, Alex

Posted 4 years ago

“Take money way to early from your bank then charge you fees , fees I can’t afford I’m scrapping the barrel as it is just paying the £60+ a month on a 125 Tammy bike 2017 and iv been riding since I was 5 I was told it was expensive as my bike is one of the most stolen on the road and that was there excuse . I’ll never use them again especially after putting charges on my account because they took the money to early before I even got paid I spoke to a lady about when I got paid and she said it would be fine that’s why I picked the 4th of every month !”

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Posted 4 years ago

“Awfull company screenshot everything because they will lie and screw you over herd from ppl b4 and didn't listen but it happened 2 me too go with mce instead”

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Posted 4 years ago

“My son had his brand new moped stolen from outside our house, because it wasn't chained up they wouldn't pay out but the thing I found to be really bad was they wanted £220 to cancel insurance, so my son still had to pay £1300 for bike and the robbers wanted 220 off him, absolutely disgusting.”

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Posted 4 years ago

“It has been a nightmare to try and get my motorcycle back after a claim that was not my fault. It’s been 5 weeks and no motorcycle back yet. It looks like their internal communications are really bad. Hope this info will help other people to demand things or they will never sort anything out.”

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Posted 4 years ago

“Racist!!! I was trying to do an insurance on my mums name but we couldn’t just because she doesn’t speak English but she fully understand everything about the instalments and we couldn’t do it. Shame on this company”

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Posted 4 years ago

This is not a racism factor - the person setting up the monthly instalments would be entering in to a loan agreement, they will need to both speak and understand English in order for us to be able to allow this.

Posted 4 years ago

“Expensive”

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Posted 5 years ago

“Very poor customer service and insurance company. Avoid if you can.”

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Posted 5 years ago

“Hard to find someone that deals with bike insurance just pass from one person to another and took 4 phone calls and hours of waiting and trying.”

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Posted 5 years ago

“the worst insurer ever,,,,dont trust this insurance company ever”

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Posted 5 years ago

“Scammed out of £60+ for not having evidence of NCD. Horrific”

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Posted 5 years ago

“This is the worst insurance possible, I announce them that my bike was stolen and after 1 week from the day of the theft they took me the advance money for the next month. I can't understand what have I insured because I don't understand what is the porpoise for me to pay another mounth for a stolen bike. And for the refund of the money after 1 week they still didn't try to contact me to let me know how the process is going with the return.”

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Posted 5 years ago

“Not good sorry”

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Posted 5 years ago

“Not happy to have renewed my insurance and it has gone up even though I have no claims. Sadly didn't have enough time to shop around.”

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Posted 5 years ago

“Won't be using this lot again. Two days after taking out the insurance had an email threatening to increase my premium if I don't send proof of NCD in 10 days. I can do that. I work all day. No access to phone. So will try and get it asap. What's the rush anyway!!!! 10 days is a joke. Never again”

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Posted 5 years ago

“You couldn't get rid of our claim quick enough, all you wanted to do was palm us off on to a company called Plantec to handle the claim, trouble is they are an appalling useless company with a very bad reputation (look on any bike forum). You couldn't even be bothered to follow up my sons injury claim as in your own words " he wasn't injured enough!".”

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Posted 5 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews