Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,645 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 3rd June 2024

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Lexham Insurance 5 star review on 7th May 2024

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Lexham Insurance 5 star review on 25th March 2024

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Lexham Insurance 5 star review on 6th February 2024

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Lexham Insurance 5 star review on 15th August 2023

Dominic Brookes

Lexham Insurance 5 star review on 10th May 2023

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Lexham Insurance 5 star review on 14th April 2023

Marcelo Dos Santos Roberto

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

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Posted 1 year ago

Thanks for leaving us such a great review!

Posted 1 year ago

“Please email or post my policy”

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Posted 1 year ago

“had the insurance for 5 months, zero accidents yet when I sold my bike as I want to upgrade to bigger bikes. I had to pay £722 to cancel my insurance. I wouldn't recommend this insurance as it most likely felt like I was scammed.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Increase premium for existing clients every year. Their business is build on principle to rob existing clients because people don’t have time look for new insurance. Shame on you!”

Helpful Report

Posted 1 year ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Easy to use online and a very competitive quote. I needed to subsequently amend my policy & getting through to an agent on the phone was a wait, but once answered the agent was friendly and efficient.”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Waited about 10 mins on phone, but once I got through. Got a very helpful girl”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Really good customer service and very helpful, great price for insurance I would recommend Lexham insurance to everyone really happy with it all”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 1 year ago

“I have found Lexham to be very helpful. They are one of the more affordable insurance providers for electric vehicles. I have had two years of insurance for my NIU electric moped with Lexham now. My premiums have also been going down rather than up. Often as you gain no-claims the base cost goes up so you don't feel like you're getting anywhere. Lexham does seem to reward no-claims well.”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“attention and care for your customer note 10”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Spent 20 mins on two separate occasions trying to renew policy!! Only renewed with yourselves as someone eventually phoned me.”

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Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Be aware you won’t be able to cancel your policy after 14 days. I sold my old bike after calling customer service they told me you have to pay the remaining period even if you don’t have a bike ,i refused to pay the remaining 2 months out of 12 months policy. I tried to insure my new bike with them , now my old 2 months balance is at 1085£. Ridicules”

Helpful Report

Posted 1 year ago

Hi, thanks for your review, and we are sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Very easy to access and great prices”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“I haven't had insurance for a month and he said it will be canceled”

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Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“I was quoted £600 and a month later the quote had increased to £1000. No explanation was given and I had no choice but to pay. There's no such thing as a caring insurance company!”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Lexham have been good to deal with, unlike a lot of places you can get to talk to someone, helpful & pleasant, would recomend”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Really great service, and easy web interface. Would recommend Lexham for sure.”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 1 year ago

“Really good service”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“the best insurer”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“excellent service via the phone. unfortunately, I can't say the same for the website. it crashed repeatedly!!”

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Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

Lexham Insurance is rated 4.3 based on 4,645 reviews