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Lexham Insurance Reviews

4.3 Rating 4,696 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,696 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Ok.. Difficult contact.....”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
Steven Roberts
Verified Buyer
“Can’t get in touch with them, impossible to call as on hold for over an hour, not answered email”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
Kian Loftus
Verified Buyer
“I have tried to contact Lexham on numerous occasions and also requested call backs and have still not been able to get through or been called back from anybody.”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Amish Patel
Verified Buyer
“There expensive on premium and the excess fee is ridiculous £1000 excess, had no other choice”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Sonny Williams
Verified Buyer
“Very disapointed ,my son insured a bike but unfortunately had problems and had to change it .Identical bike and within 14 days of starting the policy but charged an extra £220 .It was a nightmare getting through to someone taking nearly 3 hours .I went online afterwards and entered all the details of the new bike and your insurance quote was identical to the original one .Why has it cost £220 to change the number plate over ????????????”
Helpful Report
Posted 7 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 7 months ago
Anonymous
Verified Buyer
“Zero to no customer service. A very difficult company to deal with. App doesn’t work.”
Helpful Report
Posted 7 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 7 months ago
Waheedulah Oriakheel
Verified Buyer
“I don’t like it”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Marco Fiusco
Verified Buyer
“Still waiting the current insurance docs to be available on the app.”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Abdul Asim Mohammad
Verified Buyer
“I have been writing mail to you from a week but there is no response”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
Anonymous
Unverified Reviewer
“Impossible two get hold off was on yesterday 3 times then cut off on phone for over 2 And then the same today and all it says is two do it online and its quicker and then u do it online then it says you have two calls up to discuss it further but u can't thew 2 days in a row I'm starting two think I'll get more sense out of a brick wall”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
John Manning
Unverified Reviewer
“3 days in a row waiting in excess of 20mins on hold to get through, the obligatory "we are experiencing high call volumes message" which means we won't pay for staff to answer the phone so are pushing you towards the Internet, doesn't help when I have a question about a proposed new policy.”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Donna
Unverified Reviewer
“Never answer the phone and never reply to e mails avoid trying to cancel sons insurance and they are beyond ignorant live chat is useless no reply to e mail and never answer phone”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Stephen Roberts
Unverified Reviewer
“As a company you have no respect for your customers. Rang 3 times, been left on a call Uris for over an hour then bumped onto a different department just to renew a policy. Treat your customers with respect and value their time and custom”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
James Burns
Unverified Reviewer
“Waisted on the phone for 1 hour and 30 mins for no one to answer, stupid people doing stupid jobs, answer your phones it’s simple clearly something wrong with all or your employees”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 7 months ago
Eric Philippides
Verified Reviewer
“waste of time, spent nearly an hour in total over two days but you dont answer the phone, web site is just as bad and refers me back to a phone number which again does NOT GET answered.”
Helpful Report
Posted 8 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 8 months ago
Anonymous
Unverified Reviewer
“Very hard to get through on phones been trying for 3 days now”
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 8 months ago
Anonymous
Unverified Reviewer
“Won't answer the phone. Waited 1 hour yesterday, tried again today no answer. The website says I have to phone them, all very frustrating”
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 8 months ago
Sanny
Verified Reviewer
“Cancelled my insurance 6 months into my policy because they wouldn’t insure my new bike, (which I got cheaper elsewhere) then after another 6 weeks I asked where my refund was, they told me they done me a favour not charging me a £50 cancellation fee. Basically stole my money.”
Helpful Report
Posted 8 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 8 months ago
Lord Benjamin Stark
Unverified Reviewer
“Wish I could give 0 stars I’ve been waiting for them to answer for 6 hours it’s an absolute joke same thing for the last week and now they are cancelling my policy because there phone lines are so called busy”
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 8 months ago
Anonymous
Verified Reviewer
“Terrible customer service, as so many people have already reported. Spent hours on the line trying to get through without success. Their standard feeble response is an insult to the many people who've been complaining about their phone lines, as it's evident that they've got no intention of doing anything about it.”
Helpful Report
Posted 8 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 8 months ago
Lexham Insurance is rated 4.3 based on 4,696 reviews
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