Login
Start Free Trial Are you a business?? Click Here

Lexham Insurance Reviews

4.3 Rating 4,700 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,700 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Great customer service and great staff, but really slow at processing everything!”
Helpful Report
Posted 4 years ago
T
Verified Reviewer
“After logging into my account can't print out certificate document, for days, call centre doesn't pick up calls just disconnects, after quotation price rising without any reason, guys you can do better than this, if not email received after hours from payment time I would never be able to print it out .... You are only cheap 😜”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I bought my insurance online. I had a very bad experience speaking on the phone with one of your operators a couple of weeks ago. He was sighing at any of my questions. He should win the “Rudest operator of the year”. I was astonished. Despite that I choose Lexham because of your competitive rates. I spoke with another operator yesterday and he was fine but can’t forget about the inaccettabile behaviour of the previous one.”
Helpful Report
Posted 4 years ago
Brandon Hill
Verified Buyer
“Good service but very expensive for 18year olds 1st insured”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I would prefer if there was an option to insure a motorbike for 3 or 4 months instead of being forced to pay a whole year insurance”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Satisfactory , renewals service is poor - The only thing this company really have going for them is competitve pricing. -Lack of communication between Lexham and Plantec Assist (The company they use as Third Party Claims handler) - Lack of communication within departments at Lexham. -Failure to send documents over promptly or with correct details.”
Helpful Report
Posted 4 years ago
Laura Ribeiro Ramadas Cardoso Botelho
Verified Buyer
“Took over 1 hour on the phone just to add one motorcycle to my current policy, didn’t seem to have any sense of urgency even though I explained I was on a train journey, every time putting me on hold for quite a while at a time. Then wasting more time going round in circles, I had to change my tone and ask what do you need from me to insure my motorbike as I was getting delayed, and when I tried to say that it was taking too long and I had to go on the tube he basically said “what do you want to do?” Meaning I either wait or have to start over later not even given me an option to call back and carry on or anything. I have insured bikes many times never taken so much of my time and my customer needs weren’t met. Customer service and reassurance was not there. Will be looking to change insurance providers.”
Helpful Report
Posted 4 years ago
Terry Cecil
Verified Buyer
“Almost impossible to get in touch with and resolve any issues, in my experience. I have called them many times and there is never anyone free, you are told they will call you back and that can take 2 days. Nice people but clearly over stretched and not enough staff. I have not renew one of my policies due to the amounts my if time it took. It's been very frustrating compared to being with Carol Nash.”
Helpful Report
Posted 4 years ago
Edvane Goncalves De Souza
Verified Buyer
“Ainda estou esperando o que a Lexham, nĂŁo me deixa na mĂŁo”
Helpful Report
Posted 4 years ago
James Allen
Verified Buyer
“One price on line! a different price on the phone?? 7 years of premiums paid! 6 years of NCD issued?? It all seems a little strange!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I requested a call back about a quote, didn't call back until the next day and wouldn't let me use the on line quote I had, she did me a different quote which was ÂŁ15 dearer even though I had given the quote reference number.”
Helpful Report
Posted 5 years ago
Mark Gibaud
Verified Buyer
“Not much wrong with the website and overall service - my gripe comes from the fact that someone somewhere has decided that "electric motorcycles" are a new category for insurance vehicles and thus a new risk model is required, but because there's not much "data" on electric motorcycles the prices are sky high! Please sort this out in the upcoming months and years as it doesn't feel fair at all that electric motorcycle insurance is so much dearer.”
Helpful Report
Posted 5 years ago
Ludovic Peter
Verified Buyer
“Extremely long phone call to renew my scooter insurance! Should be easier for renewing”
Helpful Report
Posted 5 years ago
Lyne Dufault
Verified Buyer
“Having to call you to discuss our renewal is ridiculous. We are in 2019, please have it done thru the web.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Absolutely horrendous to get hold of, but offer cheap deals and were quite helpful in the end but ring them at your peril”
Helpful Report
Posted 5 years ago
Patryk Wlodarczyk
Verified Buyer
“My previous premium was 120 pounds for a scooter, now it went up to 170 (same circumstances). This is way too much, 40% increase?! When asked them to send me a copy of licence in a different format than txt (which my computer does not read) they sent me again a copy in txt format.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Just found them to be very expensive and try to milk every last penny whilst having extremely high excess charges too. If I lose my vehicle through theft the excess is so high that I still lose! What is the point of insurance in this case??? All insurances are legalised theft for the normal honest hard working people!”
Helpful Report
Posted 5 years ago
Alexsandro Barbosa Nascimento
Verified Buyer
“I’m really disappointed. I sent two emails fews days ago and anyone replied. I’m waiting for my certificate of insurance one week and I did receive yet. I called and they said you need to wait.”
Helpful Report
Posted 5 years ago
Kevin Davis
Verified Buyer
“I've not received my policy documents”
Helpful Report
Posted 5 years ago
Oliver Moran
Verified Buyer
“The first payment will be taken in two to three weeks? Have you taken complete leave of your senses? I took the policy out on the 22nd, then suddenly money comes out on the 11th of next month? Why? Every other company seems to do just fine with a month! You’re just weird. What an arbitrary way to do it.”
Helpful Report
Posted 5 years ago
Lexham Insurance is rated 4.3 based on 4,700 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request