Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“I have just used Lexham Insurance for the first time and I thought, initially, that everything was fine. However, when I checked the policy 'Statement of Facts', I found that they showed an incorrect date for the passing of my motorcycle test (which I had not given when completing the online application) and the amount of time for which I had held a full licence (again, I had given no specific time, merely answering that it was 20+ years). When I pointed this out, I was asked to provide such information as the date of passing my Category A test and other information of that type. As I had pointed out that I passed my test in October 1971, long before such categories came into existence, the question was irrelevant (I would have hoped that the person sending the request would have known that). I replied pointing out this fact and what passing the test at that time meant (i.e. the legal riding of any motorcycle of any size and power). I waited a few days and the reply I received was a threat of policy cancellation if I did not send a copy of my driving licence, CBT certificate and 'Share my Licence' code all to be received by you within seven days. I felt that this was a most distressing way to reply to my attempt to put right an error that was not mine. I could not upload a copy of my licence, so sent it by post. In view of the unreliability of Royal Mail, I sent it by 'guaranteed next day delivery' which was expensive, but necessary in the circumstances. I also phoned up and the lady to whom I spoke found my 'Share my Licence' code (I still do not know what that is or its purpose). I then sent an email pointing out that I had taken my test some 19 years before CBT was introduced and explaining the action I had taken, as well as making my feelings known. I received a very prompt reply which appeared to tell me that the information required was available on my 'Online Counterpart' (whatever that may be), the inference being that I need never have been sent the appalling email threatening cancellation at all. The sender also suggested a date for the 'Statement of Facts' which, whilst not quite correct, was an acceptable compromise. It may be that my future dealings with your company will improve; I can only hope, most sincerely that they will and that any future review will show a better rating. I appreciate that this is not a 'short review' but anything less could not have justified the rating I gave.”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Price goes up every year. Cost of living crises and there was a £75 admin fee just to renew for another year. £75 to change the numbers 2023 to 2024.”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Signed up for a quote via a comparison website. Once signed up the requested 'no claims' proof requirement was slightly different from that specified during the original quoting process. I supplied my No Claims proof and asked whether this would suffice. No reply after 7 working days, my previous cover has now expired and I'm not clear whether I am insured or not.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Premium went up significantly with a very large "admin fee" for renewal which wasn't explained. I was unable to get through on the phone to Lexham to discuss this and eventually just had renew as I ran out of time”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“I have only just started with these. Already I am Confused about the contract. Having to pay the full year insurance even if my bike is stolen or sold. I have asked for clarification but no reply. Also no reply on emails I have sent so far.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 1 year ago

“I am pleased with my experience overall but i think a charge for a change of number plate to a private plate is extortion when other insurance companies allow this free via their app, also the Lexham insurance app is terrible as it constantly crashes or in my case says i have input the wrong password.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“While the product is satisfactory, I dread renewal time because the company hassles you relentlessly from 5-6 weeks before the renewal date, by email AND letter AND phone. And if you have the misfortune of speaking to someone, you are forced to go through endless questions even if your details are exactly as on their records and the query is minor. The conditions of insurance are rammed home as if you are stupid. Overall I would rate Lexham as "institutionally aggressive".”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Just finding difficulty paying wats going on..”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Just finding difficulty paying wats going on..”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“I have found generally Lexham to be very good apart from when I renewed my policy this year and was charged a considerable amount more to renew because I changed my motorcycle halfway through the previous year. When I questioned why over the telephone I was told it was because I had a different bike. The new Bike that I was insuring was exactly the same model as my previous bike as I returned it to the dealer because it had many problems. It seems to me that insurance companies can charge what they like for no reason and expect loyalty from customers. Rant over. (I know that I won't even get a reply from Lexham about this so I won't hold my breath!)”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“When the motorcycle insurance opens, everything is fine after two months exaggerating the increase in insurance because I don't know?”

Helpful Report

Posted 1 year ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Please email or post my policy”

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Posted 1 year ago

“Spent 20 mins on two separate occasions trying to renew policy!! Only renewed with yourselves as someone eventually phoned me.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Long wait for call to be answered. Bought insurance on line. Payment has been processed but week later not yet had documents promised i.e. insurance certificate etc.”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“I had a quite upsetting experience on my last request. I changed my address as I moved house and I was charged £172. This amount is absurd as they said it’s fee for making the change. We pai a good amount of money monthly and now charge for changing the address is frustrating.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 1 year ago

“You guys just cancel insurance and dont care about nothing , i call all time but nobody can have a solutions for my problem .”

Helpful Report

Posted 1 year ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 1 year ago

“Getting through to these people to discuss your policy is painful. Best hope you don’t actually need them for anything”

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Posted 2 years ago

“Never answer phone on it over an hour then they hang up. The app I cannot get when I ask for help they say go on app.”

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Posted 2 years ago

“they are asking me for a document that has nothing about insurance as an employment contract.”

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews