Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“Good service”

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Posted 8 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 8 months ago

“It took too long to answer the phone and the customer service attitude was bad.”

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Posted 8 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 8 months ago

“Excellent 👌”

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Posted 9 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“.spot on..sorted my insurance quick as..very happy with this company..does what it says!!!!”

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Posted 9 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“The original quote (3rd party only) seemed very fair and competitive but by the time we concluded the process it went up 3 fold. However, Lexham gave me exactly what I wanted which was fully comprehensive insurance at the end of the day with optional extras that gives me confidence in the event of a claim. The price was still very steep but not compared to the competition and the lady dealing with me by the name of Tasmine, was very professional & knowledgeable and able to answer all of my questions with justifications for each answer which only boosted my confidence in Lexham as an insurer. The entire process took quite some time but at no time did Tasmine make me feel rushed nor did she guide me down one path or another, but instead helped to reach a conclusion I was and am still very happy with. I appreciate that Lexham employ competent yet still friendly staff. I highly recommend them.”

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Posted 9 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 9 months ago

“I love your insurance company, my friend referred me and I'm loving it, I've never had problems”

Lexham Insurance 5 star review on 6th February 2024

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Posted 9 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 9 months ago

“Very good”

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Posted 9 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“Trying to get through on phone 36 minute wait so far Live chat useless just tell you to call Can’t log in go to chat for help they say call 🤷‍♀️”

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Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“No answer to phone calls one of the calls 38mins long .no answer to 3 emails asking for my ncb certificate.. still nothing 3 weeks on ..poor company but quick to take your money..absolutely no customer services...”

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Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“Very expensive food delivery moped insurance, every year increase the rate doesn’t matter if you have not claims bonus, for sure it’s my last year with them 😡😡😡😡😡😡”

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Posted 9 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 9 months ago

“very good. I recommend it to everyone. you can trust.”

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Posted 9 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 9 months ago

“It's a good insurance company, it helps you in everything, it gives you options to be safe with them, it's a good option. I like”

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Posted 9 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“Quick and easy to navigate”

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Posted 9 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 9 months ago

“Asked for too much information and then Failed to find my vehicle reg”

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Posted 9 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 9 months ago

“Taking out the policy online was very easy,policy etc set up swiftly so hopefully any future contact should it be necessary will be as smooth.”

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Posted 9 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 9 months ago

“Completely useless and incompetent”

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Posted 10 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 9 months ago

“These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.”

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Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Good Job very simple and nice terms and conditions thank u lexham insurance company”

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Posted 10 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“good value good service”

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Posted 10 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

“Very good service provided by lexham insurance”

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Posted 10 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews