Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst insurance company I've ever hired. Only good to take your money. I called for recovery, their operators are just useless, after keeping you o the phone for 20 min they ask you to call another number just to repeat the same process. You end up in a call-loop and I never got recovered, I had to call another company. Still waiting for their call for an apology or anything --Nothing so far. To avoid at all cost”

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Posted 5 years ago

“I paid 43 £ just for change my address on the policy and for DVLA ‘s swap I paid 0£...it s really not fair; they really don’t care about their customers. For the future, I will really want a discount because they don’t tell all this details when you buy the Insurance...thanks”

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Posted 5 years ago

“P winney”

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Posted 5 years ago

“Not satisfied”

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Posted 5 years ago

“I did not like the work of you! Some time ago I made jm safe with you and you simply canceled it, I do not know for what reason and I still received a CANCELLATION RATE, and you canceled my insurance! This does not exist, if I cancel the insurance I think it's okay to pay the Cancellation Fee, but you cancel it! I made a new security and you will again cancel ???? I do not understand you”

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Posted 5 years ago

“All though my son was in a rta and the bike was trashed and my son let the company know this they continued to take money off him . Phone to find out why this is the be met with a very rude customer service rep who basically i could do one about getting a refund as the bike is trashed and hasnt been on the road for 3 months .”

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Posted 5 years ago

“They decided to cancel my insurance within a month”

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Posted 5 years ago

“Avoid this company, had nothing but trouble from them. Be warned.”

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Posted 5 years ago

“Literally just try and rob you, I wouldn’t go with this insurance company again”

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Posted 5 years ago

“The sad thing was that I paid and the company did not release my insurance and I did not want to have returned my 80 pounds to charge in the badness of my account. if you were not this would have given 1000 star”

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Posted 5 years ago

“Utter cowboys, filled out the forms online with correct answers yet they wanted to charge us an admin fee for amendments because the questions themselves was incorrect ie when did you get your licence? actually means when did you first start using your licence for riding? So if you got your licence then didnt actually use it straightaway then this is incorrect. Complete sham.”

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Posted 5 years ago

“Not great as i paid for the insurance and didn’t get it”

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Posted 5 years ago

“I used to have an insurance with Lexham 4 years ago when I wanted to upgrade my insurance from 125 to 500cc and had to cancel my insurance and get a new one to find out I will be loosing my nearly full year no claim. This happened again this year changing my address and found out the company has to get me another policy with another insurer as lexham is only the broker having the policy for 11 months again loosing the year's no claim bonus. Try to avoid lexham like plague.”

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Posted 5 years ago

“!”

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Posted 5 years ago

HI Brad, sorry to hear you've had a bad experience with us. Could you please email enquiries@lexhaminsurance.co.uk with your experience in order for us to look in to this further, thanks. AS

Posted 5 years ago

“I took out a policy in October 2018, I took out full comprehensive, I requested whether changing to personal business would be possible at a later date, I was told that it would be possible, 100%, just call. I was happy overall with the service at the start, but now, 2 months down the line where I want to change my insurance, I get told that it not possible anymore because the insurance i have, 'doesn't allow a change to personal business insurance', I have to cancel my policy, incur charges and then take out a new policy all together leaving me out of pocket by £1000 and I am a student. I was not informed fully that this could happen, I was told over the phone that I could call up and change my policy 100%, I was not told that this would mean that I am severely out of pocket which is not right and unfair.”

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Posted 5 years ago

“Rip off, Lexham insurance is so expensive for scooters and motor bikes. I recommend to all riders not to pay insurance for this lexham company.”

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Posted 6 years ago

“I had my scooter stolen, they have done absolutely nothing and said this is due my security not being up to their standards which is the thickness or branding of the chain. I've had a lot of security on my bike and it was in a safe place. They declined any claims for me. Worst insurance I ever used.”

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Posted 6 years ago

“Performance direct find me this insurer for my quad ends up being good price (£205,75)but then they said cannot take policy because I'm a house husband ?”

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Posted 6 years ago

“Lexham Insurance are spammers. I keep getting spam from them despite never having expressed any interest in their products.”

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Posted 6 years ago

Hi Luke, I'm sorry to hear this. I can see this review has been left with a valid policy reference number - could it be possible someone has put your email instead of theirs by accident? If you feel like this is the case, please let us know so we can sort this out - AS

Posted 6 years ago

“Change of bike paying off 500 in cash for the new bike and they want money for the old bike that is rusting in the garden and wount start .... great staff can’t even give a canlelation price 🧨🤬🤬🤬”

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Posted 6 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews