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Lexham Insurance Reviews

4.3 Rating 4,700 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,700 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Paid around £900 for a 125cc cbf. third party only. Then upgraded to a YZFr125 which they decided to charge me an extra £500 for + fees. Bike got stolen so I cancelled the insurance after 7 months, and they only refunded me £250. Not to mention having to wait HOURS for someone to pick up.”
Helpful Report
Posted 5 years ago
Chris Taylor
Verified Buyer
“Competitive quotes, however the online web document system is unusable, continual errors 404 server not found when trying to download documents. Whether using a PC, phone or tablet.”
Helpful Report
Posted 5 years ago
TONY NICHOLSON
Verified Buyer
“Lexham Internet setup kept failing and the password given to access paperwork portal doesnt work, I am having an S7 Thatcham approved trakrecovery device fitted but this didnt show up on Lexhams list of security devices, after getting this insurance set up Lexham said it only acknowledges that if simply devices are not fitted then insurance is void, a tracker of this expense would help to recover a stolen machine and avoid a payout? Device to be fitted is an OXFORD TRACKER VANTAGE also Datatag next year I will be asking around to find insurance that acknowledges these security devices and lowers its rates, so you get a POOR rating for ease of set up, poor internet service and refusal to lower rates when expensive devices are fitted to avoid theft and recover if stolen.”
Helpful Report
Posted 5 years ago
Michael Briggs
Verified Buyer
“a expensive insurance company”
Helpful Report
Posted 5 years ago
Jens Hjorthol
Verified Buyer
“Way to cumbersome to renew the policy, on the phone for ages. you need to change this - send the contract in writing - then we can sigh,”
Helpful Report
Posted 5 years ago
Aiden Moxom
Verified Buyer
“Not very good! So far I have had no one contact me, Nor have I had any paper work or emails come through about my policy yet? I need more communication.”
Helpful Report
Posted 5 years ago
Stephen Tredwell
Verified Buyer
“Product is ok, shame the web site didn't perform as it should, after linking in from Compare the market it allowed me to buy policy without opening an account! then asked me to log in to see documents! Because I didn't create an account the forgotten password dosent work! Live Talk - no response, call back worked and they sent documents in email and temporarily set my password. So good recovery but need to work out the bugs.”
Helpful Report
Posted 5 years ago
Khalid Wafa
Verified Buyer
“Phone line is very poor not picking up easy . staff talks like they don’t care not sorting the problem easily. Plus if you asked for same discount or asked why my insurance getting more expensive this year then last year was cheaper staff will easily say get it from other companies 😒”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“very harsh on no claims bonus be carefull”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“They sent me somebody elses documents. I'd never heard of them. I asked them to remove my email address from their system. They then ask me to review the service by emailing me. Draw your own conclusions.”
Helpful Report
Posted 5 years ago
Alex Usmanov
Verified Buyer
“Cheapish price but their booking fees are crazy almost £50 and for what? No idea how the insurance is and hopefully won't ever have to find out.”
Helpful Report
Posted 5 years ago
Billy
Verified Reviewer
“My son's bike got stolen and didn't have enough money to buy another one his access was 500 so wasn't worth claiming on bike so phoned up they said if wanted to cancell it it was 30 pound cheaper than paying it of in full wouldn't freeze insurance or refund the 10 months what was left disgracefull”
Helpful Report
Posted 5 years ago
Richard Mayall
Verified Buyer
“Good for my smaller bike. 2X nearest competition for larger bike. So have 2 separate policies with different insurers when only I can ride one,”
Helpful Report
Posted 5 years ago
Dave O
Verified Buyer
“Can't login to my profile, never received login details and cannot register. Tried live chat no answer. Hopefully call back will help!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Probably no different than any other insurance company but falsely overpriced! I have a low spec electric bike, the higher spec version is more competitively priced at c£200 insurance for me but as the lower spec wasn't on the system and needed the underwriters to assess I have to pay £400! Obviously the price hike for a cheaper version of the bike with half the power and lower value cannot be justified other than taking advantage of the fact this particular model is not in the 'normal' list of bikes.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“There rates for new customers are really competitive and allow for new riders to reasonably afford their insurance. However, they have no value for existing customers. They quoted more for my renewal than I paid the year before (despite my 1 years no claims earnt). I then found they were offering it £200 cheaper on a comparison website (same details). When they get you they show they have zero value for your loyalty.”
Helpful Report
Posted 5 years ago
Kevin Smith
Verified Buyer
“The first guy I talked to was very friendly and knew all about the bike I wanted to insure. We ran through all the details and was quoted £252, a good price, so I told him I'll call back after I cancel my excising insurance. Twenty minutes later (after cancelling the other insurance) I called back and quoted the reference number, unfortunately it was another guy I talked to (who wasn't so friendly) and for some strange reason I had to run through all my details again, but this time the price had jumped up from £252 to £268 without any explanation. Will probably go else where next year. Sad”
Helpful Report
Posted 5 years ago
Ranjan Manghina
Verified Buyer
“not good way to handle regular customer with their policy . after almost 5 years i`m always over charge because i change vehicle without any deal from your end ! probably last year i pay for this!!”
Helpful Report
Posted 5 years ago
Jason Whitmore
Unverified Reviewer
“I've called three times to report an accident I had yesterday. So far I've spoken to the wrong department twice (as the claims department were busy) and the other call the person hung up because I was trying to juggle two calls at the same time (someone called me on my work phone while I was on hold with Lexham). Nobody returned my call after I left my details yesterday which is why I've had to call back twice today. Thankfully my bike appears to be ok at the moment, but I was hit by a car whilst stationery yesterday and I just need to inform them of the details until the bike is checked by someone that knows what they're doing.”
Helpful Report
Posted 6 years ago
Harold Lynch
Verified Buyer
“There is provision within the law that enables importers of used vehicles to drive or ride their vehicles direct to an MOT station without a licence plate providing an appointment has been pre-arranged. An MOT certificate is required as is insurance in order to register an imported vehicle with the DVLA, how do I get my vehicle to an MOT station and registered with the DVLA if I cannot get the necessary insurance cover to drive on the road? Specialist insurance brokers like Lexham should ensure that insurance companies can comply with provisions within the law such as this one. As it is the insurance cover Lexham have provided is not fit for purpose with regard to registering my vehicle with DVLA. When taking a vehicle for an MOT there is no difference between the risk for a vehicle with or without a registration number, If the VIN number and other vehicle information is sufficient to give me insurance cover it should be sufficient to allow me to ride my vehicle for MOT inspection purposes.”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,700 reviews
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