Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“an excellent insurance company with great service provided”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Cancelling policy after two weeks. Have spent two days on phone waiting for answer with no response. No reply to emails.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“The phone line takes forever to be answered every time i called i was on hold a minimum 45minutes, very quick though to refund my money when i cancelled my policy”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“They’ve been spot on”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Great quote, great service, easy to complete application. Would highly recommend”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Waited +25 mins on the phone to get through just to be able to inform you that my employment status had changed to ‘retired’. Whilst the portal works well, you cannot change employment status on the portal which is very frustrating when you have to wait on the phone so long to give a one sentence piece of information . The sting in the tail was then to re quote my insurance and raise the cost by a token £5. Once I spoke to a person the changes were done quickly and I was able to renew online via the portal.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“I have just used Lexham Insurance for the first time and I thought, initially, that everything was fine. However, when I checked the policy 'Statement of Facts', I found that they showed an incorrect date for the passing of my motorcycle test (which I had not given when completing the online application) and the amount of time for which I had held a full licence (again, I had given no specific time, merely answering that it was 20+ years). When I pointed this out, I was asked to provide such information as the date of passing my Category A test and other information of that type. As I had pointed out that I passed my test in October 1971, long before such categories came into existence, the question was irrelevant (I would have hoped that the person sending the request would have known that). I replied pointing out this fact and what passing the test at that time meant (i.e. the legal riding of any motorcycle of any size and power). I waited a few days and the reply I received was a threat of policy cancellation if I did not send a copy of my driving licence, CBT certificate and 'Share my Licence' code all to be received by you within seven days. I felt that this was a most distressing way to reply to my attempt to put right an error that was not mine. I could not upload a copy of my licence, so sent it by post. In view of the unreliability of Royal Mail, I sent it by 'guaranteed next day delivery' which was expensive, but necessary in the circumstances. I also phoned up and the lady to whom I spoke found my 'Share my Licence' code (I still do not know what that is or its purpose). I then sent an email pointing out that I had taken my test some 19 years before CBT was introduced and explaining the action I had taken, as well as making my feelings known. I received a very prompt reply which appeared to tell me that the information required was available on my 'Online Counterpart' (whatever that may be), the inference being that I need never have been sent the appalling email threatening cancellation at all. The sender also suggested a date for the 'Statement of Facts' which, whilst not quite correct, was an acceptable compromise. It may be that my future dealings with your company will improve; I can only hope, most sincerely that they will and that any future review will show a better rating. I appreciate that this is not a 'short review' but anything less could not have justified the rating I gave.”

Helpful Report

Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“A very reasonable team and grate support”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Keep it up . I really appreciate your services. Its being more then 1 year i ensure my bike with your company its cheaper then other companies .”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Ease of applying online.”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Excellent service, great price, very happy”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Lexham insurance is the cheapest and the best insurance i could find ♥️🙏🏼”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“You guys do a great job of good work in a cooperative”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 1 year ago

“Tried to renew over the phone, nightmare.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards Lexham Insurance

Posted 1 year ago

“Cheap, but that is all. If you feel that you need to make changes after buying online, good luck. Multiple calls later ranging from 30 minutes to 60 minutes+ and the calls drop out. They then call back after cutting you off, then don't speak and cut you off, especially after 16:30hrs. Quite strange 🤔 I emailed to cancel under cooling off at 10am, and they didn't respond for a whole day, in fact I'm stil waiting. Meanwhile they earn a bit more each day, and get you beyond the magic cooling off period. Maybe it's all an unfortunate coincidence, but not good nevertheless.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Very easy to deal with and a very competitive quote so I purchased the policy that suited me best”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Easy to set up and a decent price, hope never to experience their claim handling!!”

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Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

“Hi, I am very disappointed by my renewal this year. My insurance skyrocketed in price, I have a small electric moped and I paid £400 this year for a basic coverage. I have no words, no alternative and zero effort to propose a decent price was done. How could you be proud of that kind of service, I don’t know. From £136 to £440 in one year. My husband has a 600cc petrol motorbike and paid half what I paid for his insurance. My electric bike is worth 10 time less than his bike. I don’t understand. Laurence Ruidant”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Service is OK. Advisor was probably new (although they never mentioned that), they were sure of services provided and generally un helpful in discussing changes to a policy for a better renewal quote. Policy price was competitive but i feel could have been lower given how specialist they are for mopeds.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews