Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive”

Helpful Report

Posted 1 year ago

“Do not use this company they will Rob you . Had my insurance for 2 months but had to cancel . They said I owed them £350 because it's was a loan for the policy. IV never know other companies do this yes to in may pay a calculation charge of around £50 but you don't still have to pay the full 12 months policy . This company is a big scam”

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Posted 1 year ago

“Sunt niste nesimțiții, pentru faptul că m-au trimis mesaj cu contul de plata să plătesc am platit și după mi-a oprit asigurarea asta e una din probleme mi-a cerut garant că nu am platit 2 luni dar eu le-am spus că nu mai merge contul de card și că am altul, alta problema incerc sa vorbesc cu ei nu merge și am foarte multe nemulțumiri cu ei nu îi recomand la nimeni nu e o companie serioasa am un alt scuter la ei asigurat pe un an de zile ei vroiau să-l oprească și pe ăla sunt super proști”

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Posted 2 years ago

“This company frauds people, I’ve tried to cancel the insurance over the phone. They told me to send an email! I did sent them an email, now it turned out they haven’t cancelled it and kept charging me for 3 months. Stay away!”

Helpful Report

Posted 2 years ago

Hi, Sorry to see you've had a problem with the cancellation of your policy, can you please email enquiries@lexhaminsurance.co.uk with details so we can look into this for you.

Posted 2 years ago

“Competitive motorcycle rates and quick estimation process for your policy. Unfortunately I cannot say the same when it comes to lead times to resolve open claims: 37 days and still no approval to repair my broken motorcycle (regardless of a hefty excess I will be paying) because of an attempted theft.”

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Posted 2 years ago

“Very bad,I just need to change my insurance from standard to food delivery,they charge me more then £200,just for changing.not recommend”

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Posted 2 years ago

“I asked for insurance not to loan money.”

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Posted 2 years ago

“Not happy with the quote. Online it gave me a quote for £863.00 but when I tried to buy the insurance it gave me £955.00. Not happy at all. I wouldn’t recommend to anyone and if anyone asks my opinion I wouldn’t be positive.”

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Posted 2 years ago

“I pay my insurance and no receive my policy…. Thanks”

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Posted 2 years ago

“Awful experience. Getting in touch is ludicrous with 3 phone calls over 2 days of 40 minute wait times. Unhelpful and still waiting for a return call to cancel my policy Tried email and live chat too. Nothing responsive or live there!”

Helpful Report

Posted 2 years ago

Sorry for any delays getting through to us, we are experiencing very high call volumes currently, our apologies for delays and inconveniences getting through to us.

Posted 2 years ago

“Waiting on phone for nearly 2 hours very poor customer service e”

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Posted 2 years ago

Apologies for the delays getting through to us and the inconveniences caused by this. We are experiencing extremely high call volumes currently. We are doing our best to process enquiries as efficiently as possible.

Posted 2 years ago

“This company is obviously only a young company with very little experience as we had bought a new bike to replace one that has now gone there is no way of changing the bike on the policy on a Sunday every other insurance company I have had dealings with you can change your bike in your on-line portal and you are set to go with this company you can’t buy a new bike and ride it on a Sunday! Very disappointed with them once this years insurance has finished we will insure in future with a forward thinking company! Thank you FOR NOTHING! Lexham!”

Helpful Report

Posted 2 years ago

Hi, sorry for any inconveniences this has caused, and thank you for the feedback. We continue to develop our offerings and make improvements as soon as we can.

Posted 2 years ago

“Not very good customer service, refused a £10 refund on failed payment even though we called to check the bank details were correct. Failed second time and now it's our fault!!!”

Helpful Report

Posted 2 years ago

Hi, Sorry to see you've had a problem making payment. Can you please email enquiries@lexhaminsurance.co.uk with details so we can look into this for you.

Posted 2 years ago

“Don't insure with these I tried to cancel my policy from the 28/2/22 and still to the date of 14/3/22 still trying to cancel shocking service I wouldn't recommend them at all”

Helpful Report

Posted 2 years ago

Hi, Sorry to see you've had difficulties getting this resolved. We are experiencing extremely high call volumes currently and we apologise for the inconveniences caused by this. Can you please email over details to enquiries@lexhaminsurance.co.uk so a member of the team can look into this for you.

Posted 2 years ago

“Paid for policy online, previous insurer informed us that no value accident would be removed from database after 6 months ,no injured parties present in car park bump no damage to other parties car and no claims made. Recieved Text from ERS insurance saying Adrian Flux had misinformed us and it would be 9 months. Requoted from Lexham at 50% more than original online which meant we had to cancel policy that had been in force for 3days and go back to Adrian flux. The insurance companies appear to be just fishing using the online formats like compare and look for any mistakes as a way of extorting as much money as they can out of the customer stating you have not declared and so on. Not declared something that did not in real terms happen, is it no effect or consequence to them no financial implications to protect. Will not use online compare tools again and will go back to phone. Which is also a good test of the company as Lexham don't answer left on hold by 2 different people for 1hr and 6 minutes gave up and sent email. This is an appalling company to deal with. It appears that covid has become the byword for horrific service and attitudes from employees whom must be working from home to get away with these levels of customer care”

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Posted 2 years ago

“Tried calling them to cancel my insurance as I sold my bike but they told me I couldn’t access the account as I “gave them the wrong date of birth”. I know for a fact that was a lie because I know my own date of birth funnily enough. Then I tried to access my account online and it told me the same thing. So they have cocked up and will now charge me again when my insurance comes up for renewal on my old bike”

Helpful Report

Posted 2 years ago

Hi Matthew, Sorry you've had a bad experience. If you are able to send some details over to enquiries@lexhaminsurance.co.uk a member of the team can look into resolving this for you.

Posted 2 years ago

“I’ve emailed you and asked for insurance documents and still cannot receive them can you send them please”

Helpful Report

Posted 2 years ago

Hi Mark, Sorry you have not received your documents yet. Can you please check your email spam/junk folder to see if it has gone into there? If you have still not received it please email enquiries@lexhaminsurance.co.uk and a member of the team will get these resent to you.

Posted 2 years ago

“No ones has contacted me back I have made a policy and I haven’t got no confirmation email to say I’m insured but you have taken me money already”

Helpful Report

Posted 2 years ago

Hi Mitchell, Sorry you have not received your documents yet. Have you checked your email junk or spam folder in case it was received here? If you still haven't received them please give us a call on 01379 646 529 and we'll be able to sort this for you.

Posted 2 years ago

“Be very careful. They dont send you documents to e-sign if paying monthly by Direct Debit. The first correspondence is a default, increase in insurance premium, along with a link to e-sign. If you want a true comparison on their quote add £25 and work out how it would affect your credit rating.”

Helpful Report

Posted 3 years ago

Hi Alan, Sorry, you have not received your initial documents, if you can give us a call on 01379 646 529 we can take a look into this for you. Please do check your spam and junk email folders too in case they have been received there.

Posted 2 years ago

“Web site doesent work propelly, i can not open insurance paperwork.”

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Posted 3 years ago

Hi, Sorry to see you've had issues gaining access. Can you please email enquiries@lexhaminsurance.co.uk with details so we can assist you with this.

Posted 3 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews