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Lexham Insurance Reviews

4.3 Rating 4,650 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,650 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Nicole Jancey
Verified Buyer
“Very good quote and very good service from phone conversation”
Helpful Report
Posted 6 years ago
Kieran Sherrington
Verified Buyer
“Good service, reasonable price, lovely and very helpful staff member I spoke with, overall good experience”
Helpful Report
Posted 6 years ago
Norman Kerr
Verified Buyer
“Dealing with insurance companies can be problematic, not so at Lexham. Their customer service is superb. Dealing with the issues at hand, not trying to get more money from you at every turn. Lexham are a credit to a sector that is known for issues. Keep up the high standards you have set Lexham.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I thought the insurance offered the right deal for me”
Helpful Report
Posted 6 years ago
Richard Kelly
Verified Buyer
“i agreed a price with the salesperson and paid in full the next morning i got a complimentary call asking if every thing was ok and i mentioned i had had a scooter stolen without a claiming a year before and on the strength of that i got stitched up for another 90 pounds so i lost my previous bike and got penalised by you also -discusting every thing with any insurance they penalise only the good motorists ,the scumbags pay nothing as usual”
Helpful Report
Posted 6 years ago
Will Davis
Verified Buyer
“The man I spoke to wasn't exactly rude but he wasn't exactly friendly either. A bit brusque and no nonsense. Made my feel a bit awkward when I was trying to be polite. Nonetheless, the policy got set up without a hitch and my documents were accepted. If there's ever a need to claim, I'll update this review accordingly. It's a bit difficult to review an insurer who you haven't claimed with - a bit premature - bit they asked for this feedback mere days after my policy started. I would recommend maybe waiting a year or half a year before asking for feedback.”
Helpful Report
Posted 6 years ago
Jaroslav Bogan
Verified Buyer
“I’ve found it easy to insure my motorcycle”
Helpful Report
Posted 6 years ago
Gari Cross
Verified Buyer
“To be totally honest prior to searching for insurance for my scooter Lexham was a new name to me but it turned out to be a name I will use again and a name I would recommend. Their representatives were very pleasant and helpful and delivered a great deal, better than my own insurance company.”
Helpful Report
Posted 6 years ago
Stephen Rapley
Verified Buyer
“Lexham kept my insurance nice and low.”
Helpful Report
Posted 6 years ago
Edward Eddy
Verified Buyer
“Poor customer service. The paperwork you sent me (“statement of fact”) asked if I had a medical condition that required the DVLA to restrict my licence. I don’t have one and therefore was not required to provide any other details of my medical conditions. Your payment team however refused to complete my renewal without me disclosing my private medical condition which the DVLA are aware of but it does not restrict my licence. I refused at first to share this medical information with your team because the “statement of fact” form (prepared by Lexham) didn’t require me to and I do not wish to share this information with any Tom, dick or harry. When I questioned their correctness they got extremely arsey with me on the phone and dug their heels in. After 35 minutes, the lady taking the payment accepted that the form was wrong. I then got an arsey phone call 20 mins later from her manager who did not apologise and would not accept that Lexham had made an error. Instead she tried to push all the blame on to me for not knowing that I have to disclose this information just because the DVLA are aware (which I still am dubious about). I think it’s a disgrace that the insurance companies charge what they do and get away with offering the service they offer. If Lexham Insurance was to remove the reliance on people completely and cut down the admin, it would make the experience bearable rather than me wanting to kill myself after wasting 1.5hrs on the phone to the insurance company each year!!! I would rather pay for 3 years Insurance and if my Bike were sold / stolen, then reclaim a rebate for the remaining duration.”
Helpful Report
Posted 6 years ago
RAFAEL ALVES
Verified Buyer
“It is very good to be with the insurer lexham great professionals”
Helpful Report
Posted 6 years ago
Geovane Da Costa Pereira
Verified Buyer
“don't send mi my ensurace”
Helpful Report
Posted 6 years ago
Marilia R Campos De Figueiredo
Verified Buyer
“Tanks for everything guys! You're awesome!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Paid for my insurance today. They took £295.60 out of my bank account but gave me no email, call or text to confirm this aswell as no evidence that I am actually insured. Terrible, that customer service isn’t even open on sundays.”
Helpful Report
Posted 6 years ago
Carlos Jesus
Verified Buyer
“Verynice perfect”
Helpful Report
Posted 6 years ago
S. Jacobs
Verified Reviewer
“Stay well away from this company. I have just changed addresses mid policy and they charged me £41 for the pleasure. I moved to a house three roads away and my new place has off street lockable parking as opposed to street parking. No discount on the policy was reflected and they refused to wave the “change of address” fee. Read the small print. They know they have you in between a rock and a hard place and frankly will not budge, saying “sorry it’s our policy” When I renew my policy in October it won’t be with this company.”
Helpful Report
Posted 6 years ago
Cameron Wyn Jones
Verified Reviewer
“I spoke to Zack at Lexham insurance today and he gave me some brilliant advice and empathised with my situation regarding my bike being wrongfully impounded! Excellent customer service, thank you Zack you’re a credit to Lexham Insurance”
Helpful Report
Posted 6 years ago
Jack Walton
Verified Buyer
“Cheap and cheerfully”
Helpful Report
Posted 6 years ago
Ben Baker
Verified Buyer
“They are reasonable to contact, however I would like the service to be better due to direct debits. The direct debit has to come out on the 21st of July well I won't have any funds till the 24th of July so if I do not have the funds I will not be paying on the 21st and pay on the 24th when I receive my wages I think this date can be changed but people are choosing not to. I do think customers are always right and I should get something in return for the inconvenience caused by Lexham Insurance”
Helpful Report
Posted 6 years ago
Qassim Ali
Unverified Reviewer
“Cancelled my cover whilst I was away on holiday for no valid reason. Then charged £100 for one month of insurance for my bike which should have cost no more than £50. Stay clear of this company!”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,650 reviews
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