Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joined the first year for a decent price. The following year my premium was jacked up by 150 quid, went from 350 to 500. Phoned up and got no real reason why. Went somewhere else got it for 350 again and it was with the same insurance company as the Lexham policy.”

Helpful Report

Posted 5 years ago

“Between yourselves, Plantec and Marble Arch you have scammed me into paying the full excess as you wouldn't replace the bike until paid but as it was a 50/50 claim we deserve half of the £825 excess back. I have asked endless times but getting cocked about. I will now start a small claim through the courts.”

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Posted 5 years ago

“Poor and very slow customer service ,very non professional, rude staff,phone staff should be replaced specially the man.”

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Posted 5 years ago

“This insurance company makes me seriously worried 😯”

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Posted 5 years ago

“delay to send the documents !!!!!”

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Posted 5 years ago

“Lexham avoid at all costs. They are actually loaning you for a years I insurance so no matter what happens even if your bike is stolen they will ask for the reminder of the 'loan' policy no matter what so even if your policy lets you claim they will deduct the years 'loan' ammount worst company I've been with read the clause they are a rip off if you have no problems it seems ok but if you want to cancel they say you took a loan agreement with them!!! Honestly so bad”

Helpful Report

Posted 5 years ago

“AVOID LEXHAM AT ALL COSTS I took my policy out monthly which was outsourced by a loan company. My motorcycle was valued at £2500 when I claimed for theft only 2 months after i had bought the bike. When I made my claim I had to wait a full MONTH for the paperwork to continue my claim. In the meantime i had to find transport elsewhere by either using public transport or friends which is expensive enough as it is. When Lexham FINALLY continued with my claim after sending them all my documents and keys, etc, they then decided to pay me out. They explained that it would be £2500 less my excess of £800 which I knew from the start, so that left me with £1700. They then explained that they would need to take an extra £700 to pay for the rest of my loan!!! This is equivalent to paying for 6 months of insurance that I will never be able to use!! This ends up leaving me with just over £1000 which is only about a third of the value of my bike!?!?!? whatever you do, do not take out insurance with Lexham unless you don't mind being ripped off!!”

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Posted 5 years ago

“Theve caused me disaster with police”

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Posted 5 years ago

“Waste of space do not use this company takes your money then cancels on you a week later so they don’t have to give it all back scammers steer clear”

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Posted 5 years ago

“I was with lexham for 2 y and 2 m and payed over 1000 pounds, have not claim anything, right! I dont have my bike anymore and when I want to cancel the policy because I dont have it, nobody pick up the phone. After 20 mins and next day lady on the phone is going to tell me Lexham will give me 12 pounds back even I had insurance only less than 2 months this year. SO PLEASE BE SO KIND AND EXPLAINT TO ME HOW THIS CAN BE LEGAL AND WHY I CANNOT GET MY MONEY BACK FOR REST OF 10 MONTHS. OF COURSE IT IS NOT SOLVED and they just postpone me to waste my time. Not just my money. And i do have a car so never heard of this to be legal and it is not written in the cancellation policy, dont know where this is written or hidden. Incredible and I want someone to finally cancel it and give me my money back. You have right for cancelling right, i dont ? Kind regards Very disappointed person but who cares if you have my money and dont need to insure me anymore.”

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Posted 5 years ago

“The excess offered on the phone was double what was quoted on compare the market. Got very poor service on the phone trying to address it. Website didn't work and couldn't download my certificates. Took a long time to get it all sorted. Frustrating, time consuming and questionable pricing. Disappointed.”

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Posted 5 years ago

“My insurance doesn’t show on police screen”

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Posted 5 years ago

“Very poor service from Lexham Personal Insurance. I have a 10- bike commercial (bike school) policy via Lexham. My girlfriend has (soon to be had) a private policy which should have renewed 23rd May. She has paid the new renewal fee in full, as supported by her bank statement, but has not received her Certificate of Insurance, which as it comes via e-mail should be almost instantaneous. This is despite 2 phone calls to Lexham. Today, Sunday 26th May, we have been unable to venture out on the bike as the MID database (AskMID) is showing that her bike is NOT insured. I WILL be cancelling my commercial policy with Lexham.”

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Posted 5 years ago

“After insurance was cancelled, lexham still took payments for 3 months and refused a refund! Not happy”

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Posted 5 years ago

“Not impressed at all, dont call back and kept on hold for ages Wont use again”

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Posted 5 years ago

“They just make money. Any help from them just forget. Price so high. Sad.”

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Posted 5 years ago

“Thus far my experience is poor. The price was mediocre but due to the level of excess the policy is invalid. Further, Lexham has requested proof of NCB but has neglected to supply sufficient information as to where I should submit it.”

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Posted 5 years ago

“On effecting the policy, Lexham required proof of NCB. I scanned to them my renewal notice which showed the bike, my name and postcode and the number of years of NCB. They then sent me a letter stating that they had not received prooof of NCB. I phoned them and told them I had sent it by email. They said they had replied saying the proof of NCB was unsatisfactory and then told me that their email had not been delivered (hence their letter). They asserted that the renewal notice was not good enough - saying that it did not give my name. It did. Or my address - it gave the postcode and also a description of the bike and its registration number. So then they said the date was wrong because the renewal notice stated a period for April 19 to April 20. I told them that is want they wanted because it showed the NCB at the time of renewal. But they would not have it and demanded that I obtain proof of NCB from my previous insurers. Lexham were inefficient and unnecessarily pedantic.”

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Posted 5 years ago

“This company is useless,because bennetts did not send me my ncb through in time,they cancelled my insurance.I spoke to them ,I emailed them explaining that until they send it to me,i can't produce my ncb.so they then still went ahead and cancelled my policy,save yourself some money and buy your insurance elsewhere.It has cost me time and money now.look at the reviews from other peoples experiances,only 66.28% of people are happy with their service.make your own mind up from that alone. UNHELPFULL,DON'T LISTEN,DO NOT USE THEM,I'D HATE TO THINK WHAT WOULD HAPPEN IF YOU HAD TO MAKE A CLAIM !!!!!!!!!”

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Posted 5 years ago

“Yes it was my fault but to be charged 33 pounds admin fees for missing off a zero in the vehicle value even before my policy has started is poor.i can safely say I won't be renewing after my 12 months is up.”

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Posted 5 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews