Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“Cheap, but that is all. If you feel that you need to make changes after buying online, good luck. Multiple calls later ranging from 30 minutes to 60 minutes+ and the calls drop out. They then call back after cutting you off, then don't speak and cut you off, especially after 16:30hrs. Quite strange 🤔 I emailed to cancel under cooling off at 10am, and they didn't respond for a whole day, in fact I'm stil waiting. Meanwhile they earn a bit more each day, and get you beyond the magic cooling off period. Maybe it's all an unfortunate coincidence, but not good nevertheless.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Very easy to deal with and a very competitive quote so I purchased the policy that suited me best”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Easy to set up and a decent price, hope never to experience their claim handling!!”

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Posted 1 year ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 1 year ago

“Hi, I am very disappointed by my renewal this year. My insurance skyrocketed in price, I have a small electric moped and I paid £400 this year for a basic coverage. I have no words, no alternative and zero effort to propose a decent price was done. How could you be proud of that kind of service, I don’t know. From £136 to £440 in one year. My husband has a 600cc petrol motorbike and paid half what I paid for his insurance. My electric bike is worth 10 time less than his bike. I don’t understand. Laurence Ruidant”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Service is OK. Advisor was probably new (although they never mentioned that), they were sure of services provided and generally un helpful in discussing changes to a policy for a better renewal quote. Policy price was competitive but i feel could have been lower given how specialist they are for mopeds.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 1 year ago

“I have change my address on policy then the charge me extra £430 I’m student.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“No fuss or drama, knowledgeable and clear to deal with.”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Top one very good”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“The bested insurers I have ever been with”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Very good”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“Easy to set up and the app allows you to find policy details quickly.”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 1 year ago

“I am really happy for the service”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Price goes up every year. Cost of living crises and there was a £75 admin fee just to renew for another year. £75 to change the numbers 2023 to 2024.”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“You're all a bunch of sharks, I'm only with Lexham because of lack of options”

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Posted 1 year ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 1 year ago

“Signed up for a quote via a comparison website. Once signed up the requested 'no claims' proof requirement was slightly different from that specified during the original quoting process. I supplied my No Claims proof and asked whether this would suffice. No reply after 7 working days, my previous cover has now expired and I'm not clear whether I am insured or not.”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Hello I’m happy”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“I've not had cause to claim and hope I dont. Lexham seem to be a product of their popularity and difficult to get hold of. 48 minutes holding to speak to someone to get a quote. Once you get hold of someone, its easy going and everyone I have spoken to seems knowledgable and helpful. I'm getting a bit jaded of insurance companies recently though and upset at how theft is affecting premiums.”

Helpful Report

Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Very good very nice”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

“Have Always got Very quick and easy service apart from waiting on call for customer service agent. That's horrific horrible whatever you name. Apart from that the main things are prices which is fair and claims, which I haven't done yet and hope not to..safe..so I can get NCB. I use lexham and also recommend my staff,,,up till now, I've referred more than 20people who has taken the policy”

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Posted 1 year ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 1 year ago

“Very happy with everything it’s great to be with them”

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Posted 1 year ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews