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Lexham Insurance Reviews

4.3 Rating 4,645 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,645 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Pedro Alexandre Dantas Albano
Verified Buyer
“Iā€™m very happy with Lexham insurance company.”
Helpful Report
Posted 2 years ago
Ian Shakespeare
Verified Buyer
“Generally good service on line, usual mega wait if you have to call and speak to a human. The most annoying thing is not having no claims from a classic policy taken into account thus starting fro zero at great expense. I can prove I haven't had an accident for over 9 years but that doesn't seem to work for a classic bike policy. Unfair and frustrating.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ɠtima seguradora.”
Helpful Report
Posted 2 years ago
Keith Battensby
Verified Buyer
“FANTASTIC and thankyou šŸ‘”
Helpful Report
Posted 2 years ago
Ionut Aurelian Riza
Verified Buyer
“Is verry good I recommend šŸ‘Œ”
Helpful Report
Posted 2 years ago
Amar Lebal
Verified Buyer
“Good service šŸ‘”
Helpful Report
Posted 2 years ago
Parth Soni
Verified Buyer
“Very good service”
Helpful Report
Posted 2 years ago
Andre Ricardo Villaca
Verified Buyer
“Perfect...”
Helpful Report
Posted 2 years ago
Jean Fabio Oliveira
Verified Buyer
“a safe partnership because i am with you thank you”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Not very good customer service, refused a Ā£10 refund on failed payment even though we called to check the bank details were correct. Failed second time and now it's our fault!!!”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've had a problem making payment. Can you please email enquiries@lexhaminsurance.co.uk with details so we can look into this for you.
Posted 2 years ago
Anonymous
Verified Reviewer
“Don't insure with these I tried to cancel my policy from the 28/2/22 and still to the date of 14/3/22 still trying to cancel shocking service I wouldn't recommend them at all”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've had difficulties getting this resolved. We are experiencing extremely high call volumes currently and we apologise for the inconveniences caused by this. Can you please email over details to enquiries@lexhaminsurance.co.uk so a member of the team can look into this for you.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Not a good experience this time while renewing my insurance had to wait 45 min to get through once I was contacted staff did all the paperwork then when it came time to do my breakdown policy staff member told me he was not trained to do this ???, and would get someone to call me back as this was my only day off I asked if the callback could be done 3pm I was told yes .I had to call back again at 4.30 which took me a other 30min to get through I have renewed my policy but only just not great experience.”
Helpful Report
Posted 2 years ago
Apologies for the delays and the inconveniences this has caused. We are experiencing very high call volumes currently and we are trying our best to deal with enquiries as efficiently as possible. Our apologies again for the delays and thank you for bearing with us during this time.
Posted 2 years ago
Jean Fabio Camilo De Oliveira
Verified Buyer
“yes to safely ride your motorcycle”
Helpful Report
Posted 2 years ago
Garry O'Brien
Verified Reviewer
“Paid for policy online, previous insurer informed us that no value accident would be removed from database after 6 months ,no injured parties present in car park bump no damage to other parties car and no claims made. Recieved Text from ERS insurance saying Adrian Flux had misinformed us and it would be 9 months. Requoted from Lexham at 50% more than original online which meant we had to cancel policy that had been in force for 3days and go back to Adrian flux. The insurance companies appear to be just fishing using the online formats like compare and look for any mistakes as a way of extorting as much money as they can out of the customer stating you have not declared and so on. Not declared something that did not in real terms happen, is it no effect or consequence to them no financial implications to protect. Will not use online compare tools again and will go back to phone. Which is also a good test of the company as Lexham don't answer left on hold by 2 different people for 1hr and 6 minutes gave up and sent email. This is an appalling company to deal with. It appears that covid has become the byword for horrific service and attitudes from employees whom must be working from home to get away with these levels of customer care”
Helpful Report
Posted 2 years ago
Matheus Felipe Santos
Verified Buyer
“My friends”
Helpful Report
Posted 2 years ago
David Hennessey
Verified Buyer
“Using the website was easy, painless and trouble free. The price was acceptable.”
Helpful Report
Posted 2 years ago
Thomas Jobson
Verified Buyer
“Wouldnā€™t go anywhere else.Quick,very polite and reliable”
Helpful Report
Posted 2 years ago
Adriano PeƧanha
Verified Buyer
“Perfect wonderful”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“best price for my bike and a good website”
Helpful Report
Posted 2 years ago
Neil Mehdi Ghozali
Verified Buyer
“Tanks for everything”
Helpful Report
Posted 2 years ago
Lexham Insurance is rated 4.3 based on 4,645 reviews
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