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Lexham Insurance Reviews

4.3 Rating 4,645 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,645 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Anonymous
Verified Buyer
“The insurance price is competitive but still for the value and service it offers is expensive. I did not even receive the documents by post, I was given a link where I could download them all, so this saving by Lexham should translate into lower prices for it's customers. Other than that, I don't have more feedback, I have not made any claims but I have heard is difficult to do so as Lexham sometimes make things impossible for customers. Finally, the excess figures are quite high which is not very attractive but the overall quote was still slightly lower than others”
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 1 year ago
Praveen Kumar Bandi
Verified Buyer
“Gud performance”
Helpful Report
Posted 1 year ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 year ago
Thierry Iury Bonato Da Silva
Verified Buyer
“Por enquanto esta tudo bem. O que solicitaram eu enviei e graças a Deus está tudo certo, sem mais tantas solicitações chatas como outras seguradoras aparentando sempre quererem complicar nosso seguro.”
Helpful Report
Posted 1 year ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 year ago
Enugala Sai Kiran Reddy
Verified Buyer
“Cheapest Best insurance”
Helpful Report
Posted 1 year ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 year ago
JOAO MARCOS FERREIRA PEDRO
Verified Buyer
“very good service”
Helpful Report
Posted 1 year ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 year ago
John Fountain
Verified Buyer
“A very reasonable quote thank you”
Helpful Report
Posted 1 year ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 1 year ago
Anonymous
Verified Buyer
“They are good with the sense of being easy to work with a straight forward, on the other hand I will advise everyone to do sort it out themselves and not with anyone over the phone! EVERY TIME I spoke to someone on the phone my rates were through the roof.. I would type in the exact same thing I’ve said to them and a couple hundred pounds will get knocked off”
Helpful Report
Posted 1 year ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 year ago
Anonymous
Verified Buyer
“Scammers stay aware they won’t help you with anything and expect to wait on call for up to 2-3 hours”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
Steve Keenan
Unverified Reviewer
“Very happy with the service”
Helpful Report
Posted 1 year ago
Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.
Posted 1 year ago
Sergiu
Verified Reviewer
“I had an insurance with Lexham for almost 3 years but on February my motorbike had some serious problems and I just purchased another one and sent an email to them for a transfer. No replies but I thought will be done automatically. Well, it wasn't. In few months I got a letter with a notice that I must ensure my motorcycle or will be seized. So I went to their website and applied for another one and left the old one active. Two weeks later I got an email with cancellation notice "We are authorised by Alwyn Insurance Company Ltd to act as their agents for the purpose of formally cancelling insurance cover". I thought that the previous owner was ensured with Alwyn and sent an email to Lexham telling them that I had insurance only with them and maybe the previous owner did so they can cancel that insurance if is needed. Well, again no reply from them and my insurance was cancelled with just 50% refund. When I called them, the guy said they did call me back but there is no call from them so was just a lie. And when I asked them why did they cancel, he said I didn't send them any proofs of no claim bonuses, which is stupid since they have all the info anyway. Maybe is cheap but I'm sure You can find something better than this company that never replies to Your emails and have no solutions to any issues.”
Helpful Report
Posted 1 year ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 year ago
Stephen
Verified Reviewer
“if I could give it any lower I would , currently have spent a total of 5 hours on hold to speak to somone to update my policy! absolutely disgusted and will take my money somewhere else”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
Will
Verified Reviewer
“Lowest price even with all extras, sales person Josh was amazing throughout process. Do feel bad for them reading out all the gruel of legal script every single time tho haha.”
Helpful Report
Posted 1 year ago
Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!
Posted 1 year ago
Ed
Verified Reviewer
“Absolutely terrible insurance company, avoid like the plague, you will never get through to talk to anyone, you will be on hold for up to a hour worst insurance experience of my life, and please don’t bother calling Lexham at the weekend if you want to insure a vehicle as you have no chance even if you have a policy with them, you have been warned !!!”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
Inga
Verified Reviewer
“Lexam is the worst insurance company i had to deal with. No emails send to request needed information,quotes increase twice. When asked to forward original email they state they send, excuses. Customer adviser in cancellation department called Louis if its i spelled it rigt rude and raising his voice on his clients. Worst experience ever. Don't go for this insurance i can just imagine if you would beed to get a claim after accident. Cancellation fee last week was £130 after 3 working days £300. Worst worst worst company.”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
Carlo Galasso
Verified Buyer
“I love Lexham Insurance. They are always super helpful,fast and efficient. They offer very fair quotes.”
Helpful Report
Posted 1 year ago
Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.
Posted 1 year ago
Abdul Aziz
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
James Fleming
Verified Buyer
“Found the quote through go compare after trying Carole Nash and Bike sure. After being directed to the Lexham site it was easy to work my way through all the details and get a quote. It turned out to be nearly half the cost of the other quotes that I had so it was a no brainer to take it.”
Helpful Report
Posted 1 year ago
Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!
Posted 1 year ago
Mihai Tudor
Verified Buyer
“I always have problems with you guys, I'm not happy with your rules”
Helpful Report
Posted 1 year ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Circo Julio Da Silva
Verified Buyer
“Very good!”
Helpful Report
Posted 1 year ago
Thanks for leaving us such a great review!
Posted 1 year ago
Mark Cruise
Verified Buyer
“The best cost I could find for an older bloke on a bigger bike. Cannot believe how expensive it all is but these guys had the best cost and easiest purchase links.”
Helpful Report
Posted 1 year ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 1 year ago
Lexham Insurance is rated 4.3 based on 4,645 reviews
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