Librio EN Reviews

Name: Librio EN
Address: Kinkelstrasse 2, Zürich
Rating: 4.96

5.0 Rating 6,160 Reviews

99 %

of reviewers recommend Librio EN

5.0

Based on 6,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Librio EN:

Librio creates personalised children’s books. We're fanatical about great storytelling, gorgeous artwork, premium quality and social responsibility. Librio books make a great gift for 0-8 year olds for any occasion, be it Christmas, Birthdays, Christenings or just because.

More Than A Book:
As a company which makes stuff for children, we believe it is our duty to do so in a way that protects and improves the world which they will one day inherit from us. We therefore print all our products on 100% recycled paper and support both a social and an environmental cause for every product we create.

Visit Website

Write Your review

Tell us how Librio EN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Librio EN 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The level of customer service offered by Librio is one of the best I've experienced with an online company. I initially had issues with my order, and the customer relations officer who handled my enquiry could not have been more helpful. She immediately arranged for a replacement to be sent out to me and advised that the issue would be raised in a meeting, showing that they do truly value feedback and customer expectations.”

Helpful Report

Rileigh, thank you so much for taking the time to write such a lovely and kind review. It was an absolute pleasure to help and we're so pleased that you were happy with your experience. 🥰

“I absolutely loved this book , which was a gift for my son and his daughter. As always Librio never disappoints and allows me to give a lasting memory and keepsake.”

Helpful Report

Oh bless you Cindy. Thanks so much for your support and kind words.

“beautiful little book, thank you great for our 3 years old to help occupy him when we are out for a meal.”

Helpful Report

Awww, that's a lovely image! Reminds me of my childhood. Thank you so much for sharing, Vanessa!

“Great company! My book arrive really fast”

Helpful Report

That's wonderful news, Nayla! Thanks so much for sharing :-D

“The book is truly beautiful. I was cautious about the price at first and did shop around, however after going with ‘A Tale Of Two’ I can confirm the quality of the book is excellent. I bought it as a gift and it looks like the price I paid. Very happy customer. I will definitely be purchasing again for my own son!”

Helpful Report

Melissa, thank you so much for taking the time to write such a lovely, honest review. It's wonderful to hear that despite your initial concern, you were as pleased with the product as you'd hoped. :) We look forward to seeing you again sometime!

“Everything about Librio is absolutely fantastic. From start to finish the service, placing the order and ultimately receiving an amazing personalized book. I have recommended to many family and friends and am ordering another! I wish I could give 10 stars - Highly recommend this as a family keepsake!”

Helpful Report

Awww thank you Debbie! That's such kind feedback and so lovely to hear! Thanks so much for your support!!!!

“Librio is a very good book and will be a meaningful gift. The only turnoff I have is that it's really for kids who are 5 yrs.+. My grandson is going into 3 next yr. and altho the images (colors and expressions of faces and scenic places) get his attention, the words and phrases used are kind of a little advance for a 2 yrs old. When I have to give my grandson's age , I thought the book will be written in such a way that it is appropriate for his age for reading but isn't. Thank you any way.”

Helpful Report

Thanks so much for your feedback Milagros. It's hugely helpful to hear things like this so that we can endeavour to improve our products (and their descriptions) so as to avoid any disappointment at all to our customers. I hope that your grandson still loves the book regardless though and he can enjoy it even more as he grows older. I'll pass the feedback along to the team. Thanks so much for taking the time to write it, we really do appreciate it.

“Amazing birthday present for little besties.”

Helpful Report

We're so pleased to hear that you like it Ana. 😁

“Everything about this book is top-notch. Great purchase!”

Helpful Report

We're thrilled to hear that, Angele. Thanks so much for letting us know! 😁

“Great book for my granddaughter. She loves it. Excellent quick delivery”

Helpful Report

That's great Marilyn. Thanks so much for sharing!

“Great company to deal with ....i received a fabulous book !”

Helpful Report

We're thrilled to hear that Louise. Thanks so much for letting us know!

“I was delighted with the books and my grand daughters love them. Will buy again in the future”

Helpful Report

We're so pleased to hear that Anna. We'll look forward to seeing you again! 😁

“I was very impressed with how nice the paperback book felt. It was such a good price for such a special gift for some little ones in my life. :)”

Helpful Report

We're so pleased to hear that Erin. Thanks so much for sharing!

“Great quality book. Sweet story. Couldn’t be happier.”

Helpful Report

“Awesome customer care service.”

Helpful Report

Awww Kritika that's so kind. Thank you! I'm very glad I was able to help!

“I was pleased with how the book turned out. I think my granddaughter will read it for years.”

Helpful Report

That's so lovely to hear, Elizabeth. Thank you so much for sharing!

“I have now purchased my second book from Librio - "Lost for Words". I bought it for my son and his daughter (who is 4 and about to start school) to share together. It is a truly beautiful book and they loved it. Thankyou Librio - keep up the great work.”

Helpful Report

That's such wonderful news. Thanks so much for letting us know, Sandra. Thrilled to hear it was such a hit!

“We are completely fan of librio!! Just a perfect idea for a gift for anyone ♥️♥️”

Helpful Report

That's so lovely to hear, Delphine! Thanks so much for sharing!!! 🥰

“I have had two books from Librio and they have both been brilliant. 'Lost for Words' is particularly good - I bought it for my new grandson and his father and it was much appreciated. The assistance I received when there was a delivery problem could not have been better. Thank you.”

Helpful Report

That's wonderful to hear, Christine. Thanks so much for sharing and for letting us know you were pleased with your experience too, we're so glad we were able to help! 😁

“My granddaughter and my son were thrilled with their Father’s (daughter) Day book. I was so touched reading through the preview. The character options allow me to create each of their characters to look nearly exactly like them both. My son sent me a video of my granddaughter reading their book.”

Helpful Report

That's such wonderful news! Thanks so much for sharing, Marilyn! 🥰

Librio EN is rated 5.0 based on 6,160 reviews