Librio EN Reviews

Name: Librio EN
Address: Kinkelstrasse 2, Zürich
Rating: 4.96

5.0 Rating 6,160 Reviews

99 %

of reviewers recommend Librio EN

5.0

Based on 6,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Librio EN:

Librio creates personalised children’s books. We're fanatical about great storytelling, gorgeous artwork, premium quality and social responsibility. Librio books make a great gift for 0-8 year olds for any occasion, be it Christmas, Birthdays, Christenings or just because.

More Than A Book:
As a company which makes stuff for children, we believe it is our duty to do so in a way that protects and improves the world which they will one day inherit from us. We therefore print all our products on 100% recycled paper and support both a social and an environmental cause for every product we create.

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Librio EN 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good book”

Helpful Report

“The librio books are outstanding! The artwork, storyline, and even packaging are so unique and beautiful. The package comes shaped like a bear and can be coloured in. The books were a big hit with family and friends. I have ordered from other create Your own story type book companies before, and librio is top of my list. They ship in good timing to Canada. I hope they come out with more titles!! Perhaps a book of adventure for 3+ siblings/friends? That would be amazing.”

Helpful Report

Thank you so much for your review Christine. We're definitely working hard to expand on our titles so watch this space! 🎉

“I highly recommend this site for purchasing customized books, etc. I received my order earlier than expected and it is truly a hit with my wife and daughter. It was a sensible, emotional, and perfect gift for the holidays.”

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“Good quality. Fast shipping.”

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“The best gift. The future mom was crying with joy… literally”

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“Is amazing”

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“This company is amazing! I had a problem with my order which was NOT the fault of Librio. However, Steffi who was helping me went out of her way to make things right. She was pleasant, respectful, professional and I felt like I was corresponding with a friend! Thanks to Steffi, my granddaughter received her book by Christmas day. Not only that, out of all the big toys under the tree, her book was her favorite gift! I recommend Librio, this is an honest company that has that old fashioned great customer service to go along with their great products. Thanks again Steffi & Librio.”

Helpful Report

Dear Rachel, thank you so much for your kind and honest review. This has made our week! Thank you so much! Have a lovely weekend! The Librio Team. :)

“I ordered a book for my nephew as a Christmas present. He has a cousin who lives far away but he loves very much and wishes she could visit more often. “A tale of two” was the perfect gift, he loved it because it has their names on it and it’s an interactive book. He asks his mom and dad read it twice before going to bed.”

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This is so cute Raisa. Thank you so much for sharing! ❤️ We're so pleased to hear it was such a hit!

“I got my granddaughter a search and find since she has mastered all the wheres Waldo books. This seemed like a cute idea. She find herself and other lost items easy enough but finding the hidden numbers: a whole other story. NO ONE in our entire family of 11 can find those numbers. So it was incredibly frustrating for her n9t to be able to get her “ secret message from grandma” For that reason alone I do not recommend the books. Customer service cant help you find the numbers of course and grandmas cant remember the message. Total s—t show.”

Helpful Report

I'm so sorry to hear that you were unhappy with your purchase and that you feel so intensely disappointed by the quality of both our products and our customer support. We work tirelessly to keep our customers happy and I'm very sorry that this was not the case here. I can see from your communications with my colleague that she did indeed try to show you where some of the numbers were hidden, so I'm very sorry to hear that wasn't helpful. In an effort to prevent any further frustration, we occasionally offer guidance to customers on locating all relevant details on each page, and I apologise for any oversight in this case. Unfortunately, as we didn't receive further communication from you, we assumed the matter had been resolved, and I'm sorry to see that was not the case. I will reach out to you privately to see if I can help rectify this for you somehow as fast as possible. Kind Regards, Steffi

“Ordered and paid for the book but still not received it! Fake replies that the book was sent back from my address!! BEWARE Before you Order!”

Helpful Report

Dear Akshata, I'm genuinely sorry to learn that your order didn't reach you, and I appreciate your feedback, although it was disheartening to see such a critical review without prior direct communication to our customer support team. As a company who's sold over 500,000 orders and with almost as many happy customers I can assure you that we are not a scam and that the replies telling you your book was returned to our printers likewise was genuine, however - most likely due to the Christmas backlog - it's unfortunately not yet arrived back with them and we have yet to receive notification of its arrival. Your package was dispatched via Swiss Post on December 22nd, and it was expected to reach you well before Christmas. I'm truly sorry for the inconvenience caused by its non-arrival. I'll be reaching out to you privately to discuss options for compensation or a reprint as a gesture to make up for the disappointment this has caused. Kind Regards, Steffi

“I ordered it for my husband who became a new father. He doesn’t cry that much so I was wonder if he touched by this book. But once he start read the book, he got tears. It was a very touching moment. It made our Christmas so special.”

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“The personalized book is so cute and well done. Great quality with fast shipping.”

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“When ordering this book, I was skeptical at first as I have never heard of this company, but when it arrived, I was more than pleased! Not only is the book good quality and as cute as it seemed to be online, even the box it came in was adorable! I bought it for my niece who is bilingual and speaks Portuguese so I thought it would be fun to get it in Portuguese and I was so impressed by the amount of languages you could choose from. I cannot wait for my niece to open it for Christmas! She is going to LOVE it!”

Helpful Report

We're so pleased to hear that you were so happy with your purchase Olivia. Thanks so much for taking the time to share. This really has made our day! 💖

“I live in rural California. I ordered The Tale of Two for my 2 and 3yr old grandchildren on Dec 11, 2023 and received it Dec 14th! Just opened it and it's beautifully done. The children in the book look just like them. Can't wait to read it with them and have them find their characters and their names on the pages. Such a treasure!”

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“It's so heart touching . Kids will love going through it again and again as their name is written.”

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“It's cool but is it possible to add more kids”

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Dear Aisha, Many thanks for getting in touch. We're hoping to add more products for multiple children at some point in the future, but as this is such a complex and time consuming process, we sadly haven't had the resources to implement it yet. We very much hope to do so within the next year or so, but I'm afraid I couldn't tell you when it'll come to fruition. I'm very sorry I couldn't be more help at present. Kind Regards, Steffi

“Really cute book! I loved searching for my granddaughter in all the pages. There was her well-drawn face on every page.”

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“My 3 year old loved his book! I was surprised to learn that it’s made with recycled materials because the print quality is great and the cover’s texture feels very nice. We got the search and find European trip and love that I could choose the country and the color for the cover. The book itself is very fun, even the adults were joining in on the search! These books would make a fantastic gift that can be cherished for a long time. Thank you, Librio!”

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Thank you so much for your lovely feedback Lucia. We're so pleased to hear that you all were so happy with the purchase and that you all had fun with it as much as the little ones! That's great news! 😁❤️

“Really impressed with the quality and colours in the books I ordered. The customer service was great. I had a small mark on one of the books, they immediately sent out a copy with no fuss. Love these books and can’t wait to give them as gifts.”

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“Great service, the books are great and the staff is super kind”

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Librio EN is rated 5.0 based on 6,160 reviews