Apologies, we did inform you that there had been an issue with the wrong size sent to us and offered you a good will gesture,then re arranged a suitable delivery date when you are back from your holiday, as you weren't around next week.
“Exceptional service to the extent of personally measuring the waist size of my potential purchase. And backed up by e mail and phone support.
Well done Paul Stocks”
“Genuinely outstanding and personal customer service. I made a mistake on my first order, which was rectified by a personal email late the same evening. It won't be my last.”
Thanks very much Alex. It is a tough old market in retail and we do our best to keep all our customers happy, whether in store our online......Have a good weekend. Regards Paul.
