LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizings can be difficult but overall the quality is very nice.”

Helpful Report

Posted 5 months ago

“Magic stuff very high quality”

Helpful Report

Posted 5 months ago

“I was a bit wary about ordering from a website I had not used before, but decided to go ahead and I am glad I did. I am so happy with the product I bought, and the price I paid. I will be looking here again when I need something else”

Helpful Report

Posted 5 months ago

“I wish you were as quick at delivering as you are in asking for complements. The product hasn’t arrived yet!”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102818264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“good product good communication throughout delivery.”

Helpful Report

Posted 6 months ago

“I have been pleasantly surprised with the quality and the prices of the items that I have received. I was kept informed of the parcel delivery via tracking. Arrived when the tracking system said it would. If any hold up I was kept informed. Will support LightIn The Box. Keep up the good work.”

Helpful Report

Posted 6 months ago

“Satisfied, love my purchase”

Helpful Report

Posted 6 months ago

“Great value, brilliant material, wonderful quality worth every penny spent! Thank you very much!! 😁😉👍”

Helpful Report

Posted 6 months ago

“Although I had a problem with an order the customer service I received was excellent.”

Helpful Report

Posted 6 months ago

“All the items I have bought have been true to size, they are well made and miost importantly they look good even after washing them. I will certainly be buying more.”

Helpful Report

Posted 6 months ago

“Very happy with my shirt 👕 ☺️”

Helpful Report

Posted 6 months ago

“Very Very good and quick delivery”

Helpful Report

Posted 6 months ago

“Very happy with all aspects of LightInTheBox”

Helpful Report

Posted 6 months ago

“You had exactly what I was looking for. Excellent speed in sending it to me. Many thanks. Alan”

Helpful Report

Posted 6 months ago

“Good prices, good service. Deliveries could be reviewed.”

Helpful Report

Posted 6 months ago

“My first order with LITB was very successful.I am very pleased with the polo shirt and the quality of the product.Shipment didn't take too long to arrive in the U.K.Tracking was also good.I wouldn't hestate to use LITB again and I recommend them.”

Helpful Report

Posted 6 months ago

“Delivered exactly as described, beautiful product.”

Helpful Report

Posted 6 months ago

“The dress is beautifully made in lovely quality material.Sizing is slightly on large size so i would probably go down a size next time. Excellent customer service and easy to contact”

Helpful Report

Posted 6 months ago

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

Helpful Report

Posted 6 months ago

“Reasonable service depending on Royal Mail's delivery speed”

Helpful Report

Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews