LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great selection to choose from...will be ordering again soon...”

Helpful Report

Posted 1 year ago

“I have been absolutely delighted with the items I have bought from Light-in-the-box. Both the blouse and the dress are a perfect fit and the price of both items was very reasonable. I would be more than happy to make more purchases from this company.”

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Posted 1 year ago

“Very quick and good”

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Posted 1 year ago

“Products are good quality and beautiful”

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Posted 1 year ago

“Extremely happy with my purchase. The phone covers ideal for me and my wife she has one a different colour. Great price, excellent buy”

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Posted 1 year ago

“The dress fits well and looks great and doesn’t crease!”

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Posted 1 year ago

“So pleased I found this site, really lovely clothes. Very different. Cannot believe how inexpensive they are and nice quality.”

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Posted 1 year ago

“Website was easy to navigate. Item was priced reasonably and information on delivery was better than any other company's delivery notices”

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Posted 1 year ago

“Very happy with my purchases the tops are beautiful love shopping here.”

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Posted 1 year ago

“Great quality polo shorts in a large selection of colours and sizes”

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Posted 1 year ago

“Goods purchased very good delivery service updates spot on”

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Posted 1 year ago

“clear and easy to use”

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Posted 1 year ago

“Excellent service. Terrific follow up re when dispatched & delivery to door. Product is brilliant for the price and so elegant as I love Dancing and in particular, these 👗 dresses suits my passion. Thank you”

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Posted 1 year ago

“I bought a beautiful ostrich feather light shade. I was a bit worried that it may not look like the picture. However, it looks exactly like the picture, was delivered very quickly. Would buy again”

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Posted 1 year ago

“Gorgeous designs. Some fabric too thin. Not always as photos show.”

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Posted 1 year ago

“Ordered a dress and I was really happy with the quality and speed of delivery.”

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Posted 1 year ago

“Very pleased with the men's garments that have arrived today, will be shopping with you again.”

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Posted 1 year ago

“Purchased a few items to which I was very happy with one of the items, however decided to return 2 items only to discover your company does not provide return Labels. The international postal charge ( cheapest) were to cost me £18.30 to return parcel, almost as expensive as 1 of the return i wanted to return!!! Due to this I won’t be purchasing from your company in the future. I would strongly advise shoppers to take extra precaution and purchase only what you need or want as returns can be very costly and you have no tracking system to guarantee your return is received or compensated.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28803433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Very good service, easy to use site. Items exactly as advertised and delivered within time frame given, well packaged”

Helpful Report

Posted 1 year ago

“I ordered 3 dresses but only liked one of them. The colour of the other 2 was not true to the image online. The dress I liked has good shape and th colour was true to the online image, and very good value for money.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews