LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Absolutely unacceptable customer service, I am still waiting for a refund was supposed to get it back weeks ago, I have asked them to let me know how and where to send an official complaint but they totally have ignored me They have received my returned items but still for absolutely no reason not refunding me back, really worst experience ever I have had with any retails”

Helpful Report

Posted 3 years ago

“Rip Off China. This company is shameful. They send a poor quality product which sizes are COMPLETELY wrong. As an Example size L is more like a size Small for best Medium. They will not refund.”

Helpful Report

Posted 3 years ago

“Wish I had read these reviews before using this company. Want to return a dress that started out at£105 but cost £129.42 I have found it impossible to get a return address. After reading the reviews I don’t think I will bother. With the cost if return and the original shipping cost I will be seriously out of pocket. Service lousy product inferior.”

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Posted 3 years ago

“Dress was lovely good fit and quality material. Hoody came in correct amended size perfect lightweight item with vibrant colours as advertised.”

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Posted 3 years ago

“I love the website.. Anything I need it's there at great quality and price and shipping is really quick. I'm loving it”

LightInTheBox 5 star review on 2nd June 2021

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Posted 3 years ago

“Always been very happy with everything I’ve ordered from this site”

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Posted 3 years ago

“I like the variety on over and the low-cost when I need anything I go here first”

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Posted 3 years ago

“CLOTHES ITEMS ABSOLUTELY RUBBISH I ordered from Lightinthebox and when I received my items they are absolute rubbish quality. There was not one item I would wear. The material is the same for all items just like lining. I have emailed them several times but the suggestions I have got back from them are a joke, I wouldn't even give them to a friend as was suggested to me. I will keep emailing until I get a response. Not giving up until I get my refund. Its the worst company I have ever dealt with and obviously won't be ordering again. Dont know how they are still operating. DO NOT ORDER FROM THIS COMPANY”

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Posted 3 years ago

“Excellent service with delivery on time. The product (wall tapestry), was exactly as advertised. Well Done LightInTheBox.”

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Posted 3 years ago

“lightin is great value for money the only issue is sizes come up small and when I asked how I return an item I still have not had a response.”

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Posted 3 years ago

“I sent in a comment box with you only yesterday about out my problems with the vacuum cleaner and you haven't got back to me me in respect there is no option I could send a photograph and explained in detail what was wrong with the vacuum cleaner in question and dissatisfied with the response which is no response”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23703573 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Hi, just to say I received my hat and it is exactly as in photo. I am very satisfied with my purchase and would recommend. Thanks👍”

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Posted 3 years ago

“Its good for buying items for a cheap price”

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Posted 3 years ago

“All I ordered from LightinTheBox is great quality, value and sizes! Customer Service is fantastic delivery fast enough and overall really good online shopping! Highly recommended!!”

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Posted 3 years ago

“Dress arrived in time scale quoted lovely dress fits well nice material. Site was easy to look round and order”

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Posted 3 years ago

“Great and efficient service. My item delivered as promised with good condition. I had all the information and communication until I received my item. Great service. Thank You.”

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Posted 3 years ago

“Great product and service would buy again”

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Posted 3 years ago

“ABSOLUTELY AWFUL SITE. DO NOT USE.POOR QUALITY. MAKING ME JUMP THROUGH HOOPS TO TRY AND GET MY MONEY BACK FOR THE VERY POOR QUALITY. ITEM RECEIVED. Purchased a cycling jersey from here. Terrible quality for the money paid, and did not look anything like the advertised pictures. I have had to send numerous emails, adding photos to show the barcode and tags on the item, despite the item arriving and just completing the returns ticket to send straight back. I have sent 4 emails now simply asking for a returns label so I can get a refund. They emailed me today asking if I’d be prepared to keep the item and receive a 35% refund? Why?? I can’t use the item so I just want my money back. Think this is a scam as the product takes about two weeks to arrive from China (not advertised clearly as the country shipping the item) on the UK website. I think they want you to give up returning the product as they make it so difficult or that you’ll just keep the item and get 35% back. Absolutely awful!!”

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Posted 3 years ago

“Absolute rubbish. I ordered a dog repeller for my grandchikd who is terrified of running dogs without leads. Waited weeks for it to arrive and it never worked.”

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Posted 3 years ago

“Horrendous company - ordered a wedding dress, delayed and delayed missed my day and then only refunding 50% -DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews