LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I love the solar lights .not up yet as still sorting my garden out, But when I have sorted it,I will send a photo of my solar lights, As I do love solar lights”

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Posted 2 years ago

“Fast, reliable service. Goods as pictured on the website, all reasonably priced. A 'go to' for anyone who has to shop online.”

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Posted 2 years ago

“Great company, very good quality clothing.⁷”

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Posted 2 years ago

“LightinTheBox is now my go to site for everything.”

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Posted 2 years ago

“made an order for two dog jacket - spent hours with tape measure and checking sizes but they arrived too small contacted company who asked me to return to China - did not know I was buying from China for exactly these issues of return But found a UK address and returned to there and company refunded money less £1.55 So ordered again - this time had lost my new customer free post discount but nice jackets (don't know why we don't make them in the UK) and so made order this time double checking sizes because apparently I had made some mistake although I was pretty certain I had double checked but different jackets have different size ratios so.. Since a larger size would be longer and that was a bit weird, I changed order for three lovely jackets perfect for messy dog to wash etc plus another for cold snow Triple checked sizes of orders So when they arrived Chihuahua size I was amazed - my dog is larger than a border collie And they insist it was my mistake and have told me I have to return to China or will not get refund (UK warehouse will not accept return) and then I will only get 20% discount They say the only solution is to keep the items and get a 30% Voucher As if I am going to fall for that again”

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Posted 2 years ago

“Had 5 items of clothing delivered to the UK from this company always delivered before stated date and packaged well. The yellow dress my husband said looked better on me than the catalogue photo”

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Posted 2 years ago

“Things from LightinThebox are unique and good quality.”

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Posted 2 years ago

“Don't buy anything from Light in the Box unless you are absolutely sure you want to keep them as it seems impossible to return those items which are smaller than the size indicates or you have bought because you are not sure of the size you need. There is no packing list and no returns address. This is a shame because I like the clothes I have bought from them and costly as I can't get a refund.”

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Posted 2 years ago

“Good collection nice designs and colours”

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Posted 2 years ago

“A lovely dress”

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Posted 2 years ago

“Very please with the service and T shirts sizes and quality”

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Posted 2 years ago

“Excellent product, quality and service.”

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Posted 2 years ago

“Organising a return is a hassle, it has put me off making any more purchases”

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Posted 2 years ago

“Light in a Box is an excellent company who really listen to their customers and provide a service that is second to no other.”

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Posted 2 years ago

“Good website”

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Posted 2 years ago

“i rate light in the box 3/5 because although i have received one great quality shirt from them, i also received a bad quality pair of trousers”

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Posted 2 years ago

“Really good service with a quality product”

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Posted 2 years ago

“Have had a mostly positive experience with LightInTheBox. Delivery has been relatively quick and certainly painless, especially considering the distance. The items I have ordered have been of good quality and excellently priced. I've had to learn to go a size up on clothing, bit once you work out the appropriate sizing needs, it's not an issue. All in all, wouldn't hesitate to recommend. Cheers”

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Posted 2 years ago

“Shopping with LightInTheBox is a pleasant experience. Their products have style and stand out and I have recommended a few friends who have noticed a change in my dressing style and wondered where I shopped from. Excellent customer focused service gives you confidence to go back again and again”

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Posted 2 years ago

“Excellent tankini and fab colour and very pleased with it.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews