LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very comfy fit pefectly came pretty quickly”

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Posted 3 years ago

“Can this company be reported to the Ombudsman? They need to be investigated. Returns Policy: give to a friend or will only refund 10% of the value of the item! A waste of £60 down the drain for an item that doesn’t fit. How can we be protected from these con merchants?”

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Posted 3 years ago

“Absolute joke. I ordered swimming trunks for £23. And received some Led stick on lighting that looks like something from the pound shop. Am I supposed to stick them over my manhood and go to the pool. The website is a fraudulent joke I just hope this company goes under where it belongs. DO NOT USE THIS COMPANY”

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Posted 3 years ago

“Quick service Excellentproduct”

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Posted 3 years ago

“Very good quality when arrived, very happy with the product”

LightInTheBox 5 star review on 14th April 2021

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Posted 3 years ago

“I ordered an iPhone 11 case and an iPhone 7 Plus phone case came is there anyway I can get a refund?”

LightInTheBox 1 star review on 13th April 2021

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. After checking, we regret to tell you that you ordered wrong model for your case. You can see from our uploaded picture that the model you picked for the order was "iPhone 7Plus / 8Plus". We are afraid that you might pick wrong model by accident. But we'd like to help you resolve this problem. I had conducted new Ticket ID =23337138 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“It's useful”

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Posted 3 years ago

“I have ordered from LightInTheBox twice until now, my experience with the items I bought is really great, delivery time is good considering items coming from abroad, items look as it is on the website, packeging was good as well, overall my experience was great and I am satisfied, rewards scheme and points on the app is really beneficial. I recommend to shop with LightInTheBox.”

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Posted 3 years ago

“Great app, easy to use. Item arrived quickly and as described. Will definitely be ordering again soon”

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Posted 3 years ago

“I recently ordered couple of items from there. The prices were good overall and the most important thing what really made a huge difference is the shipping speed, it's all much quicker and delivered on time. I'm glad I discovered this website.”

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Posted 3 years ago

“This dress is absolutely stunning fits my wife to be perfectly”

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Posted 3 years ago

“The only thing I can say with any meaning is just my surprise how good the quality of the items I got was, the only downside I can think of was the delivery time before I received the item was. A bit longer than I would have hoped.”

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Posted 3 years ago

“Very pretty phone case with pen and useful wrist band to attach if you don't fancy taking a bag out! I love the design.... very feminine and dreamy. Good value for money.”

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Posted 3 years ago

“The leggings arrived quickly and they are great quality I love them. Thank you”

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Posted 3 years ago

“I ordered something size medium and it will not even do up. I am a 12/14. No decent returns policy - send it back to China at your own expense. No proper means of contact. I am just left feeling foolish as I would not normally buy from somewhere without checking reviews and had I done so these on here would have prevented me wasting my money.”

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Posted 3 years ago

“Only dealt with lightinthebox once so far, but I feel I've had a good enough experience with them to go back and order more 😊”

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Posted 3 years ago

“Brilliant service, highly recommend.”

LightInTheBox 5 star review on 13th April 2021

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Posted 3 years ago

“A great and fun way to shop fast and friendly service enjoy.”

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Posted 3 years ago

“Ordered a beautiful blue dress for granddaughter..complete with all her favourite things..unicorn, rainbow, daisies, butterflies..and she loves it ! Very well made and very generous sizing so will fit her next year too.”

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Posted 3 years ago

“Since using site, found to be, prompt, professional and always there. Would recommend to anyone looking for original, perfectly priced items.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews