LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my order. I got exactly what I expected. Good quality products.”

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Posted 1 year ago

“I have been deleted with the product I have received the service had been good I will give you 4 **** Thanks Sidney”

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Posted 1 year ago

“Brilliant service, good delivery to the uk, and lovely clothing and swimwear”

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Posted 1 year ago

“I Ordered 3 items 2 were successful but the 3rd item was massive and I need a medium. I cannot seem to be able to do an exchange HELP HELP”

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Posted 1 year ago

“I am really pleased with my orders ☺️ all sizes are accurate and the material is great 👍 l will be ordering more thank you”

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Posted 1 year ago

“I found this site while searching for some Polo shirts. And am I glad I found it. Great selection of items, including Polo shirts. Prices are really good too. What more could you ask for.”

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Posted 1 year ago

“Great buy, good communications throughoutvand pkrasedvwith the shirt I purchased. Already received favourable comments. Many thanks Graham Savage”

LightInTheBox 5 star review on 14th March 2023

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Posted 1 year ago

“Hi i placed a order for 2 blouses size Large this was size 14 one was the right size the other one was like a SIZE 10 i sent a email about this and ask for a reply BUT NO REPLY i think this very poor why are the size not the same wil i get a reply this time thank R A Barker”

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Posted 1 year ago

“Size very good length excellent and very nice material.”

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Posted 1 year ago

“Good quality, the fit is slightly on the large side, garments are very neatly finished, my only comment is to improve the description of exactly which material is used to make each garment, this would help greatly in choosing cooler cotton garments or warmer spandex type material etc.”

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Posted 1 year ago

“The shirts were absolutely lovely. The material was nice and the person I gifted it to loved it. Delivery was on time.”

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Posted 1 year ago

“Nice website, parcel arrived promptly and looks just like the picture online. Very pleased. LightInTheBox was recommended to me by my daughter, and i will recommend it to others.”

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Posted 1 year ago

“Nice items! Thank you so much!”

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Posted 1 year ago

“It was my first time EVER to order clothes on line. I was in overall terms VERY pleased. I thought the sizes were accurate. (I ordered Extra Large even though I take Large normally. The items were as described. I was a bit disappointed with the clarity of the pattern on one top. Price was excellent and delivery time from Hong Kong to Ireland was impressive.”

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Posted 1 year ago

“This is my first experience ordering from LightInTheBox and I am impressed. The communications were timely and informative and the goods arrived well packaged within the estimated time provided. The sizing is accurate and the items are good value for money. I am happy to recommend LightInTheBox.”

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Posted 1 year ago

“Lovely material and very comfortable”

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Posted 1 year ago

“Great service & delivery, I've found LightIn The Box to be helpful & friendly. Thanks.”

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Posted 1 year ago

“Light in the Box offer great prices and some of the most original and imaginative fashion wear I have seen. They have a much larger shop than I expected and an easy to use website. The items Ihave bought have arrived in good time and well packaged.”

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Posted 1 year ago

“First time I have used this retailer and it wont be the last. Very pleased with delivery, arrived in the suggested time frame.. Product fits well and is of good quality.”

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Posted 1 year ago

“Hi , Must Admit Service Is Top Notch , But Just One Concern Is That The Goods Take a Long Time To Be Delivered .”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews