LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Ordered good which has taken 3 weeks items terrible quality paid £95 for 4 tankinis contacted the site offered me 10 % back or 20% or said to return would cost me half the value i paid I am so upset saved hard to buy these thinking of taking legal action so upset”

Helpful Report

Posted 2 years ago

“Disgraceful quality. Bought two cardigans and the quality of the material and the construction was appalling. They had holes, stitching unravelling, buttons too big for buttonholes, etc. I blame myself for not checking reviews. Hope you read this and save yourself the angst. Won't even bother with any refund process. It would be an exercise in frustration.”

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Posted 2 years ago

“Poor customer service. I'm trying to return my purchase since I received and the service is horrible. They said 24hr but is more than that and no answers or anything else. The fabric is poor, big size, completely different than website.”

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Posted 2 years ago

“Dress does not fit . Cannot get details on how or where to return the dress . Very bad service . DON’T SHOP IN LIGHT IN THE BOX”

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Posted 2 years ago

“They do not refund the material is cheap and flimsy. I paid £60 for what i thought was a high quality dress for a wedding when it came i was so shocked it was the cheapest tinnedt material with bad stitching. I am now still four weeks in arguing to get my money back the offered 50% of not to return or 70% off another product. It is soo bad honestly it makes you want to cry. I wish I had done more research on the company.”

LightInTheBox 1 star review on 17th May 2022

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Posted 2 years ago

“Sizing off, quality shocking. Don't bother ordering.”

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Posted 2 years ago

“Light in the box never sent my order but just took my money. 146.25. I am very very disappointed. Your company is a SCAM. You all are crooks. I am working with my bank to make sure you get what you deserve. It has been since April 4th and I still have not received anything. I WANT MY MONEY BACK NOW.”

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Posted 2 years ago

“Got to keep my money as did not fall for these pictures.”

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Posted 2 years ago

“Terrible return policy. Terrible products”

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Posted 2 years ago

“This company is practicing misrepresentation by advertising products that you are not getting surely this is illegal. False advertising the goods are knocked up in some factory probably I’m china and made to look like the item you’ve ordered I paid £135 extra for customs and now can’t get a full refund I am reporting to trading standards”

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Posted 2 years ago

“Goods not as described, unable to get a response from them after I declined the discounts. DO NOT buy anything from this company.”

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Posted 2 years ago

“Over priced and poor quality. Items do not look anything like the photos. Sizes are all off. I will never order from this website again and I will let anyone I know not to order from it either.”

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Posted 2 years ago

“I just want to say thank you for this site and for people putting reviews with bad experiences, as I was going to order from this company, but having read the reviews I won’t. Be now at all”

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Posted 2 years ago

“Don’t waste your money with this company! If you have to return some item, will be very hard and ridiculous. The quality is poor! It’s not like the photos! And you have to pay for send back. I really don’t know how they still working.”

LightInTheBox 1 star review on 15th May 2022

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Posted 2 years ago

“Return costs for substandard goods are ridiculous as they have to be sent to China at your cost! Quality of the 3 dresses I bought were cheap and nasty and not like the photos at all. Their customer care is poor they offer you 10% refund to keep the tatt as they know it will cost more to send back! If I knew this I would never have ordered with them. Feeling furious”

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Posted 2 years ago

“Ur Clothes are Beautiful but YOUR SHIPPING IS VERY TOO MUCH EXPENSIVE and You May LOOSE MANY Customrs because of EXPENSIVE SHIPPING. Thanks.”

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Posted 2 years ago

“The worst company. It’s all just a big scam. It cost more to send something back than the items i ordered. Don’t order from them. I learned my lesson.”

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Posted 2 years ago

“I spent 126.00 on turely poorly made items. Size was miles out, items did not look anything like shown . I have be trying to arrange returns for over 7 days, they have offered me the clothes at discounted price,stating the returns cost is to much. Terrible... do not use this company.”

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Posted 2 years ago

“Do not order from this company The products are very poor quality and returns are a nightmareDO NOT ORDER”

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Posted 2 years ago

“On Tue, 09 Nov 2021 at 18:33 I made a payment to Lightinthebox.com for some goodies. The goodies never arrived. After making countless attempts to track the package and get feedback from LITB, I have been outright ignored. I am really frustrated as it seems LITB was quick to take my money and now that they have it, they don't care whether I get the goods or not.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews