LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Brilliant thank you”

Helpful Report

Posted 4 years ago

“I ordered Xmas decks to the total of £23. I have had text messages from courier wanting £16 postage I am not paying that as nothing was on check out stating I had to pay,if it was I certainly wouldn’t have ordered 2 decs coming to nearly £40. If I do not receive this within the next couple of days I will be in touch with PayPal for a refund. Order number 41118391”

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Posted 4 years ago

Hello Kay, Thank you for writing this review and reaching out to us. We very regret that custom duties were levied on your order. We see that your package already arrived since yesterday in the UK and is ready for delivery. Please be aware that custom duties are not shipping fees and we are unable to estimate this during your ordering process, as duties vary per country and they are not always enforced. We highly recommend anyone to inform themselves on this subject, prior making an order from an overseas seller. You can find more information on this on the following link: https://www.lightinthebox.com/knowledge-base/c1229/a3021.html?prm=1.34.145.0 Please check your mailbox, we've send you an email (ticket #22145950) with further details. We will be awaiting your response. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“Using them for most of the past few months. So far they have not let me down. They can take a while to be delivered so do order well in advance if you need something by a deadline date. Prices are always very cheap and quality of products excellent. Any queries or delays promptly responded to.”

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Posted 4 years ago

“Very good quality of products.”

LightInTheBox 5 star review on 8th December 2020

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Posted 4 years ago

“I have written a review for Boys T shirts received, still waiting for Adult T shirts to arrive. they were ordered a week before the package received. If there as good as Boys T Shirts, should be worth waiting for. I know they have set off, just waiting 8 days after being shipped off.”

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Posted 4 years ago

“The Christmas Decoration of the door santa is below poor it is dreadfull cheap and nasty I would go as far as utter rubbish in fact it went straight in the garbidge bin not good for your reputation.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry to hear this Christmas decoration didn't meet your satisfaction. We also regret to find that you had thrown it away, so we could not verify if it had any quality problem from a picture. Next time, if you find a product has quality issue, please contact us firstly and send us some pictures to show all the quality problems. Then we can use the pictures to seek a compensation from the supplier for you. Now it might be impossible for us to get compensation from the supplier for you. But as I truly value you as our customer, I still had conducted new Ticket ID =22146281 in our ticket center and provide some solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“DO NOT USE THIS COMPANY I ordered t shirts over 2 weeks ago I got an email to say the items were lost and will resend them and that has been over a week can’t be contacted kissed bye to money”

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Posted 4 years ago

“I received all that I ordered, and now await to see how the Christmas gifts perform. I did get emails to say goods had been dispatched so that is good. Tracking was not as successful. Amazing that it came all the way from China.”

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Posted 4 years ago

“Am really pleased with my order well made and reach my expectations. Thank you”

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Posted 4 years ago

“Very pleased with purchases.”

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Posted 4 years ago

“Ordered some icicle lights and few other bits for Christmas they have been slightly delayed but I have been in constant contact with lightinthebox the customer service is really helpful and I’m looking forward to buying again in the future.”

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Posted 4 years ago

“My items are perfect condition material is quality and it fits perfectly it took two weeks came when was meant to .A happy customer 😃”

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Posted 4 years ago

“The items I received have all been great quality and sizing and fit have been perfect”

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Posted 4 years ago

“Save yourself the hassle and stress and DO NOT buy from these. My items turned up and did not look anything like the pictures and despite ordering bigger sizes were still too small even for a child, The quality of the products were also very poor. I posted the items back as per their request and they said they would pay the return postage and once I sent the postage info they then said they wouldn't. I've had countless emails from them stating different things and each time its all just lies and fobbing me off. I have left other reviews where they have replied saying they will refund for the items and postage but that is just to make them look good like they're acting on it when they're not. I am now out of pocket after sending the items back and getting nowhere with them. Do not buy anything from this company and do not trust the replies they leave on the bad comments as they do not see them through. I have also reported them to the ombudsman. If you want to throw your money away, have your time wasted and be lied to then by all means go buy their rubbish.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We appreciate your kind cooperation to return the order back. After checking, we have not received the return package. We promise to issue you full refund GBP 55.34 after we receive the return package. We also mentioned that we would like to cover 50% return postage for you. However, when we tried to apply for this refund on Dec. 3rd, this refund request could not be completed. It was found you opened a Paypal Claim for this order. Please be noted we are not allowed to process any partial refund when a Paypal Claim is opened. We appreciate your understanding. As I truly value you as our customer, I had conducted new Ticket ID =22146149 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Great little jacket for my daughter's wedding. Exact colour I needed to match my bag and hat. I couldn't find anything in the UK that was the right colour. May have to narrow the sleeves and move the popper but very pleased.”

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Posted 4 years ago

“I ordered these fabulously vibrant t shirts for my grandchildren. The designs are fascinating, the colours are amazing and the fabric has a lovely feel, nice against young skin. Will probably order more designs at another time. Have not given to the recipients yet as they are going in their Christmas stockings.”

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Posted 4 years ago

“cycle trousers I purchased are lovely really warm and toasty really good quality”

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Posted 4 years ago

“Excellent after sale service”

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Posted 4 years ago

“This is more than a bad experience in fact this company should stop scamming people because all what they present online doesn't represent the physical good couple with stealing as well. I ordered just last week 2 pairs of men tracksuit. But to my greatest dismay i received today just 1 complete pair of the tracksuit and the other one just the top and no trouser for it. The worst about it is that the dresses are substandard and of very poor quality, in short is a big scam. I doubt why such companies should be allowed to dupe innocent people who are working hard for their money. Moreover, I paid for express shipping and when the items were delivered i was ask to pay for custom duty. Besides the items were not even delivered on time. So I don't see the reason why I paid for express shipping.It's unfortunate that I'm ot able to upload the photos coz they already know what they are doing.”

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Posted 4 years ago

Dear paul, This is customer service from lightinthebox, we sincerely apologize for what happened and all the inconveniences caused. please be note the item need processing time before ship, you may be not notice processing time , so the express was delivery on time . About the quality problem, please be provide us the picture of actual item you received, we will responsible for it once we confirm. Please check your mailbox, we've send you an email (ticket #22145720) and will try our best assisting you with this. Best Regards, Samira Lightinthebox Customer Service

Posted 4 years ago

“I have ordered many items recently and everything is very well made and arrives in good condition. The website is easy to use and there is a great range of products available.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews