LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was good quality and I will be recommending use A+”

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Posted 2 years ago

“I was pleased with the item that I had ordered.”

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Posted 2 years ago

“I’m very pleased with my recent purchase, the dress I chose, fitted perfectly!🤗”

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Posted 2 years ago

“Very well made fit perfectly.”

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Posted 2 years ago

“The items I purchased are good quality and received them on time”

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Posted 2 years ago

“Don’t order from this company they won’t let you return items. Items also take over a month to come.”

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Posted 2 years ago

“The quality of the product was good but I was not happy wth the fit. The company promised to accept the return of the product and to give me a refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188495, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“The product that arrives is Not At All the same as the picture. Different fabric, different buttons, cheap quality, terrible stitching! In addition, I had to pay $109 import duty. Return was made impractical as it would cost me another $104, totalling just short of the purchase price and nullifying the whole point of a return. This is unethical business practice!”

LightInTheBox 1 star review on 14th June 2022

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Posted 2 years ago

“Quality products, well packaged, good communication, prompt tracked delivery”

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Posted 2 years ago

“The material of the product is misrepresented in the pictures, this is cheap and poor quality, don’t be fooled. Return process is even worse, they make it extremely difficult to get anything done, I still haven’t resolved mine.”

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Posted 2 years ago

“The shirts I ordered arrived in good time and were exactly as I expected, perfect. Great product and excellent quality, will definitely be ordering again in the future. Many thanks.”

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Posted 2 years ago

“Items received are lovely just wish all three items came at the same time , makes me hesitate ordering some of the lovely stuff you have ETA..needs to improve”

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Posted 2 years ago

“Good Value for Money. And a Good Catalogue in the App. Unfortunately We have different sizes in UK 🇬🇧. Returns can be quite expensive. I recommend one size bigger when ordering.”

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Posted 2 years ago

“Item was just as advertised. Easy to place order and pay however the discount code was not uploaded. I am waiting for them to rectify this for me.”

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Posted 2 years ago

“Received my first order recently. I'm very pleased with the quality and fit of the dresses I ordered. Will be ordering again shortly.”

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Posted 2 years ago

“Great value for your 💰 Excellent customer care”

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Posted 2 years ago

“I am very disappointed as LightintheBox has not sent me a return label for poor-quality clothing or replaced the items for me. They have me $30 but i have paid in english pounds and have not asked for a refund just to exchange and return poor items.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188533, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Good quality shoes in a unique style. Excellent choice of products on website, but don't expect quick delivery. However tracking kept me informed of progress. Customer service were really great.”

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Posted 2 years ago

“I ordered 2 tee shirts one of which was fine the other had wording that was completely wrong and not in any form of English. I think i am to receive a refund but do not know when this will occur.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188573, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Excellent delivered on time, sizing is as it sed so please follow the size guide.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews