LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was better than expected and the dress I ordered was of good quality, just a little on the small side. Comes with the company regarding the issue were good and I have a larger size coming soo !”

Helpful Report

Posted 6 months ago

“Do I get a refund or not”

Helpful Report

Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102875639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

“excellent products I refer you to all people I know because great stuff and good price. Clothes are very good quality .”

Helpful Report

Posted 6 months ago

“You have a good range of products, but some of the pictures bare no resemblance to what is delivered. On a few occasions the sizing has been dreadful, also wrong sizes have been sent and because of where they are sent from, there is no returns procedure.”

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Posted 6 months ago

“Light in the box, a great company to deal with and I stonily recommend the quality products”

Helpful Report

Posted 6 months ago

“Good choice of garments, easy to use website, order dispatched and received promptly with regular updates on how it is progressing. I am very pleased with my order, good fit and quality material. Will be using LightInTheBox again.”

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Posted 6 months ago

“Love my dress, waiting u til July to wear for my event but looking to purchase another one for an October event if all goes well !”

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Posted 6 months ago

“Enjoyed getting my parcel on time and the items I picked was mostly what I had expected in quality”

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Posted 6 months ago

“Excellent quality garments and brilliant service.”

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Posted 6 months ago

“Trustworthy, informative, engaging and always helpful. My products arrived in great condition and was packed professionally.”

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Posted 6 months ago

“Very happy.”

Helpful Report

Posted 6 months ago

“Thanks for quick delivery and good quality product”

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Posted 6 months ago

“Received goods in good time and very happy with shirts .Recomended”

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Posted 6 months ago

“Excellent customer service and great products.”

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Posted 6 months ago

“I've found the site very good, with a virtually unlimited range of products to choose from. Decent prices, even before the excellent discounts, and quality products. Reasonably prompt delivery as well. Overall, I have been happy with my various purchases over the past couple of years and would recommend LITB.”

Helpful Report

Posted 6 months ago

“LightInTheBox is the perfect site quality clothing great designs , I ordered my item and it arrived on time I shall be ordering again”

Helpful Report

Posted 6 months ago

“Your blouses/ shirts, they are everything comfortable and the colors are beautiful, I have bought quite a few, and well definitely be buying more thank you.”

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Posted 6 months ago

“Great items at great prices 👍”

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Posted 6 months ago

“Great suite for wedding and nice linen shirt”

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Posted 6 months ago

“I bought 3 hats which all came in the same box wrapped individually. No order note, purchase note, nothing of any confirmation description either. Very disappointed in warped brims on each of the hats. They look as if they've been poorly stored. Still looking how to return them.”

Helpful Report

Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102836807 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews