LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very positive experience with this company, I was kept informed of the progress of my purchase all the way and it arrived well within the time they had given me for arrival.”

Helpful Report

Posted 1 year ago

“Sizes are sometimes a bit short.”

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Posted 1 year ago

“Ordered goods...short delay and was given money off. Goods arrived and was as described.Good communication from start to finish”

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Posted 1 year ago

“Great value and very efficient”

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Posted 1 year ago

“All the products I have purchased have been of good quality and have arrived on time.”

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Posted 1 year ago

“Item arrived on time and in perfect condition”

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Posted 1 year ago

“The joggers fitted perfectly and the design is great, the colours are too, I have reccomended this website to all my friends.”

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Posted 1 year ago

“The order was easy and we were kept informed regularly on delivery time.The products are great and work exactly as stated.”

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Posted 1 year ago

“This was my first time of buying from LightInTheBox and I was extremey impressed from the time of order until the delivery. Each day I received an email to let me know at what stage the purchase was at. The wall hanging far exceeded my expectations. It is of beautiful quality and the colours are rich and warm. I'm very much looking forward to completing my decor with it, in the next week or so.”

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Posted 1 year ago

“Value for money”

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Posted 1 year ago

“Good quality for a modest price. Impressed many.”

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Posted 1 year ago

“I vary between UK Large and XL but recently been buying items in Large and can confirm that the sizing is true to size. The placement of the elbow patches are slightly off which are more to the side rather than actually where the elbow is but overall very impressed and so much so I have ordered the other three colours in the range.”

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Posted 1 year ago

“Quality items fast delivery”

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Posted 1 year ago

“Easy to navigate, great selection,simple checkout and fast shipping and delivery”

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Posted 1 year ago

“Generally a good service.”

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Posted 1 year ago

“Very good products”

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Posted 1 year ago

“Nice product for the money 😁”

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Posted 1 year ago

“Very good helpful people to deal with absolutely no complaints with there services which is first class , well pleased”

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Posted 1 year ago

“Great value for money and tracking was excellent”

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Posted 1 year ago

“I’ve ordered quite a few things and I can’t praise them enough, very professional, quick delivery, items sturdy & solid. Will definitely keep buying from them ! Thank you”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,247 reviews