LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent quality garments and brilliant service.”

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Posted 5 months ago

“Trustworthy, informative, engaging and always helpful. My products arrived in great condition and was packed professionally.”

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Posted 5 months ago

“Very happy.”

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Posted 5 months ago

“Thanks for quick delivery and good quality product”

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Posted 5 months ago

“Received goods in good time and very happy with shirts .Recomended”

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Posted 5 months ago

“Excellent customer service and great products.”

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Posted 5 months ago

“I've found the site very good, with a virtually unlimited range of products to choose from. Decent prices, even before the excellent discounts, and quality products. Reasonably prompt delivery as well. Overall, I have been happy with my various purchases over the past couple of years and would recommend LITB.”

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Posted 5 months ago

“LightInTheBox is the perfect site quality clothing great designs , I ordered my item and it arrived on time I shall be ordering again”

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Posted 5 months ago

“Your blouses/ shirts, they are everything comfortable and the colors are beautiful, I have bought quite a few, and well definitely be buying more thank you.”

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Posted 5 months ago

“Great items at great prices 👍”

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Posted 5 months ago

“Great suite for wedding and nice linen shirt”

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Posted 5 months ago

“I bought 3 hats which all came in the same box wrapped individually. No order note, purchase note, nothing of any confirmation description either. Very disappointed in warped brims on each of the hats. They look as if they've been poorly stored. Still looking how to return them.”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102836807 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“Fantastic shirt, highly recommended”

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Posted 5 months ago

“Iv found items iv ordered to be of good quality. Been pleased with sizing.also communication very good.”

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Posted 5 months ago

“It was perfect service long may it continue”

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Posted 5 months ago

“Excellent items and service would use again and highly recommend to others if they see something they like but not sure”

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Posted 5 months ago

“Great company, easy shopping,fantastic range and styles of products, a little more expensive but well worth it. Will keep checking online and buying.”

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Posted 5 months ago

“good choices”

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Posted 5 months ago

“Excellent products and prompt delivery.”

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Posted 5 months ago

“Two orders placed and received ... excellent speed , quality of product and delivery ... prices perfect ... definitely will be a regular customer ... great job”

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Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews