LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have never been disappointed with my LightInThe Box purchases. For cycling clothes and accessories, the quality is excellent and the value amazing.”

Helpful Report

Posted 3 years ago

“Please do not buy from them. They cheated me by sending me totally different and inferior coats. I lost more than €250.”

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Posted 3 years ago

“IGNORE THE 5* REVIEWS at the end of 8 pages of all 1* reviews! DO NOT BUY FROM LIGHT IN THE BOX. Delivery time was reasonable. But the shell pink girls party dress with matching furry vest is a huge disappointment. The vest does not detach from the dress. The inside fabric of the bodice is a velvety velour and is far too hot to wear. My gd took the dress off as soon as it was on. The sizing is wrong-a size 7-8 should be about a 5-6 as the waistband was about 3” above her waistline which made the dress too short too. I’ve been trying to return the dress for 2 weeks and I get taken around in circles, unable to even complete the first step. They must be doing something at their end to prevent us from returning anything. Clearly these people only want our money for their inferior goods. They must be making a fortune. WARNING: DO NOT BUY FROM LIGHT IN THE BOX”

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Posted 3 years ago

“This company have no recourse for customer service complaints. Fake adverts sending products from China for women clothing on the parcel yet advertise the tops on males hence creating a sizing issue. Avoid them at all cost.”

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Posted 3 years ago

“this site is theonly one for the true value bargain hunter.Quality of goods and service is second to none.”

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Posted 3 years ago

“Ordered a dress that was available and then I did not like it. After a load of back and forth, they said I would need to pay myself to ship it all back which I was prepared to do. Then a week later, they said I couldn't return it and I would only receive a 20% refund for the item. Absolute rubbish! Don't shop with them. They do not satisfy customer expectations.”

Helpful Report

Posted 3 years ago

“I ordered 4 shirts for my husband on November 11th, 2021, they stated that the address was incorrect, however it was not. Then when contacting them they stated that I would need to pay additional 10.80 for return.”

Helpful Report

Posted 3 years ago

“I ordered a dress for my son’s wedding and it’s to tight, I can’t return the dress as I have no return paper work. I contacted your company who said that it was a made to measure dress I didn’t’t send my measurements when I placed the order I ordered a size 12 dress thinking that it would fit. I would not order or recommend this company to anyone.”

Helpful Report

Posted 3 years ago

Hi , Thank you for leaving a comment. We are truly sorry for any inconveniences caused. I've looked into this and saw that you've returned the dress back a few days ago. We like to thank you for having meticulously followed the return instructions. Please don't worry, we'll immediately proceed with a refund as agreed. We invite you to check your mailbox (ticket #25125922) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts. It will be our pleasure to help! LightInTheBox Customer Service Team

Posted 3 years ago

“Absolutely rubbish, I paid £60 and they are making excuses not to return my money. Do not buy from these people. Their goods are worthlessness , cheap, poorly made products that do not even fit.”

Helpful Report

Posted 3 years ago

“This is not a legitimate company. The shoddy, mass produced goods are shipped from China so delivery takes an age and the returns policy is deliberately designed to obstruct the purchaser from sending back unwanted items. DO NOT ORDER FROM lightinthebox...they peddle tat and use every dirty trick in the book to hold onto your money when you try to send it back.”

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Posted 3 years ago

“Swift delivery, quality items Great choice”

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Posted 3 years ago

“Got my order three days after Christmas thanks Nicholas Wilson”

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Posted 3 years ago

“Brilliant tops love them will definitely order more thank you 😊”

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Posted 3 years ago

“The sizes are not consistent so ensure correct size is ordered. Lots of options to choose from.”

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Posted 3 years ago

“nice goods but not uk sizing no real offer of exchange or refund don't Buy !!!!!!!!”

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Posted 3 years ago

“These sandals look just the pictures. Good fit too.”

LightInTheBox 5 star review on 4th January 2022

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Posted 3 years ago

“Very pleased with my purchases from lightinthebox, so much to choose from would highly recommend them 😀”

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Posted 3 years ago

“It is my first time ordering from LightinTheBox I will certainly be ordering again. My boot are lovely a bit tight around the calf but managed to get up to top of boot. True to size can’t wait to wear them.”

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Posted 3 years ago

“An excellent back case for the S21 phone.”

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Posted 3 years ago

“I got 2 T Shirts they are great, quick delivery at a good price”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews