LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,108 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great service and communication”

Helpful Report

Posted 4 years ago

“Delivery to the UK is dreadful so bear that in mind. Customer service is horrendous and extremely complicated to use. - UPDATE- I was contacted by the company and immediately sorted and rectified. Very happy with the communication and resolution so has restored my faith in the company. Thank you for dealing with so well.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We'd like take full responsibility of this problem. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22543354 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Very well package. All items were exactly has described and excellent value for money.”

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Posted 4 years ago

“Lovely dress fitted perfectly would recommend. Yuri was extremely helpful”

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Posted 4 years ago

“Excellent prices and range of products, good communication, fast delivery, I'm really pleased with my purchases and will use again.”

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Posted 4 years ago

“Still waitin order for 2 weeks”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the shipping time of your order. Please be noted all our products require processing time before shipment. After you placed this order on Dec. 29th, we spent a few days to process it and shipped it out on Jan. 3rd. Please also note the shipping method you chose for this order was "Priory Line". It's the secondary shipping method we have, which usually takes 4-7 business days (6-11 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order. You shall receive the package before Jan. 14th, which is 11th days of shipping. Please be kindly waiting. Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/GV717772232GB Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates. As I truly value you as our customer, I had conducted new Ticket ID =22579884 in our ticket center to follow up your case. If you don't receive the package by Jan. 14th, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. Thank you for your cooperation.

Posted 4 years ago

“their stuff is great and would get anyone to try them you have nothing to lose i would use them again and again”

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Posted 4 years ago

“Excellent choices things you don't see on the High street and with the current situation a lot of us don't have the choice on the High Street. Something different puts a smile on your face. And most of all good prices.”

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Posted 4 years ago

“Product arrived ok and is working well.”

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Posted 4 years ago

“Products all seem good quality and the size is correct. Looking forward to wearing them this weekend”

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Posted 4 years ago

“LightinTheBox were very good, and I'm pleased with the service, delivery, and 100% satisfied with the product. Which was a watch. Perfect!!”

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Posted 4 years ago

“Fantastic and reliable company. I was a little nervous with my first order but the item arrived quickly and was very good quality too. Tracking available all the way which is comforting when there are so many scams out there. Will definitely order again. Top marks!”

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Posted 4 years ago

“New to the site customer service were excellent in there communication with my self . The product that I bought very good and fit thanks”

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Posted 4 years ago

“Great service and wonderful product. I’m very pleased.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22543328 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Item as described, fits nicely. Good design”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are afraid that you might misunderstand the actual shipping time. Your order was shipped via two packages on Dec. 4th. One was delivered on Dec. 18th and another one was delivered on Jan. 2nd. So the shipping time was not 2 months. However, we realized the shipping time was more than promised. Please be noted December is always a peak shipping season. All shipping companies are overloaded by packages due to the busy holiday season. So they require longer time than before to deal with all the packages. We apologize for the inconvenience caused by this shipping delay. We also regret to hear the items are not meeting your expectation. We'd like to find a proper way to reduce your disappointment. I had conducted new Ticket ID =22543290 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“Great quality of clothing, all fit's really well.”

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Posted 4 years ago

“Website implies quick delivery....no mention that goods come from China and take a month or longer. Then postage costs not covered for returns, which would cost more than the value of the goods. 'Rewards' of 20% added to account for keeping the goods are in dollars not £ sterling and goods ordered to redeem rewards must be over double the value of the reward, so basically of no use whatsoever. Dreadful service. Will not be using again, rewards or no rewards.”

Helpful Report

Posted 4 years ago

“recipient of gift did not like what i purchased. on trying to return for refund i was denied. now i have a gift that no one wants and i lost $65 on substandard clothing. They do NOT give refunds. Wil NOT purchase from them ever again.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. Please be noted we only accept and will initiate the return process within 7 days of the receipt of your items. While you submitted the return request on 16th days of order delivery. This was why we could not accept your return request. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0. However, we truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22532017 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Ordered a Christmas top 29 Nov it is now 6 January and still not arrived. They are refusing to cancel my order and refund my money. Dreadful company I strongly recommend that you avoid completely. The goods come from China and if they don’t send them they will not refund and you have no recourse. The whole company is just a massive con”

Helpful Report

Posted 4 years ago

“SCAM Ordered a Christmas top 29 Nov it is now 6 January and still not arrived. They are refusing to cancel my order and refund my money. Dreadful company I strongly recommend that you avoid completely. The goods come from China and if they don’t send them they will NOT refund and you have no recourse. The whole company is just a massive con”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,108 reviews