LightInTheBox Reviews

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very good company item sent when they said I was informed of all movement of my goods will use this company again without fear many thanks.”

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Posted 1 year ago

“A little doubtful initially as had not used this company before but need not have worried. Everything went perfectly and when the goods arrived they were even better than the pictures and the sizing was perfect. Will certainly use this company again.”

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Posted 1 year ago

“Dress arrived quickly, fits well, great value!”

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Posted 1 year ago

“You will see from my history that I have made a number of purchases. Most have been as advertised - and satisfactory. But I have had no responses to the several reviews/comments I have made re the 3 'disasters'. I ordered a top in light blue - arrived in green. I decided to keep it. So ordered for a 2nd time the same top in light blue. \I now have 2 bright green tops. A pink evening trouser suit was substandard material, colour awful and the whole thing nothing like the outfit advertised. My number is 07709654291 (Oxfordshire.)”

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Posted 1 year ago

“Affordable clothes for each season.”

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Posted 1 year ago

“Very helpful when having to return/exchange items”

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Posted 1 year ago

“Great customer service. Delivery a bit long but understandable. Recommended”

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Posted 1 year ago

“Clear and elegant! Purchased a bedroom clock with dimmable large illuminated numbers. Stylish, excellent value for money and dimmable for nighttime use. Only slight criticism is the power cable only just reached a power point on the nearby wall..”

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Posted 1 year ago

“After receiving my order, within the specified time, I found the the garments were too small. After contacting the customer services team we resolved the problem through polite emails and suggestions within a few weeks. There is definitely an issue with differing sizes from the UK, EU and US, but it got resolved to everyone's satisfaction. Well done!”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28896428 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Amazing quality absolutely delighted with my products and very good prices”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“So far so good all products are good and fit great”

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Posted 1 year ago

“I like the clothes that you have got they are different and lovely due to price rises I will still buy from you as enjoy the clothes as not ventured to other things yet good”

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Posted 1 year ago

“Some minor issues otherwise a fair service”

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Posted 1 year ago

“Hi there, Lightinthebox sells interesting products with good quality and price. Just bear in mind when buying clothes to order bigger size as their size chart is not very accurate.”

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Posted 1 year ago

“It's a great website and anything I've ordered has arrived on time and good quality. Really pleased with my orders”

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Posted 1 year ago

“I purchased 2 dresses recently which never arrived although your tracking info said they had. I am the only resident at my address so they could not have been signed for. I have made this point on numerous attempts to no avail. Unless the dresses turn up I will never use your service again.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28834306 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“All products purchased arrived on time. I am satisfied with the purchased products. I recommend it because it rarely happens that the products come on time. J.S”

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Posted 1 year ago

“5 Excellent keeping me informed and up to date with my purchase and tracking. The item is very good quality, I will be buying from you in the future.”

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Posted 1 year ago

“I am very pleased with all items that I have ordered.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews