LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Awful company would never order again poor quality shoes nothing like adverised. Tried to get refund as they were to wide and generally not happy with them. No returns label in package and customer service making it very difficult to return. Do not order from these, a waste of money!”

Helpful Report

Posted 2 years ago

“This company is refusing to give my wife a fund for goods she sent to them six weeks ago. The items were the wrong size and did not match the images shown on their website. The items were returned as per their instructions. All follow up emails have been ignored.”

Helpful Report

Posted 2 years ago

“Just trying to send back three awful dresses. They want to only give me 50% of return as they say costs 40 dollars to return to China a complete rip off never use this company”

Helpful Report

Posted 2 years ago

“Worse return process ever! no email or phone to contact. You need to send a picture of the items you ordered or you can't even go through process. $50 on 2 shirts plus $8 s&h. I'm stuck because can't finish return.”

Helpful Report

Posted 2 years ago

“WARNING ! 0 Stars! READ REVIEWS BELOW AND DO NOT USE THIS COMPANY. EVERYTHING IS TRUE ABOUT HOW BAD THIS COMPANY IS. I HAD THE SAME THOUGHTS ABOUT STICKING TO AMAZON ! SHAME ON ME TOO!!! OUT $330.”

Helpful Report

Posted 2 years ago

“I ordered a blue tee-shirt, expecting it to be much like any other blue tee-shirt I've ever bought online. I thought it would be cotton but it was some awful synthetic material, white on the inside, shiny metallic blue on the outside like some faux silk or satin. The printed design was just awful quality too, blurred not sharp. It looked nothing like the example on their website being worn by models. I couldn't be bothered to go through the convoluted returns procedure so I'm just going to write it off. The tee-shirt was so bad it's gone in the trash.”

Helpful Report

Posted 2 years ago

“I suspect I am about to experience the same frustration as previous reviewers here. I just received 2 clothing items of very poor quality and nothing like the photos. There are no contact details on the LITB website - no email or phone number. So how can you make a complaint. Wish I'd researched before ordering - I was seduced by the 'sale' prices - as I suspect I'm going to lose my money. This company is clearly a candidate for Rip Off Britain. I might try threatening them with the small claims court - just to see if I get any response.”

Helpful Report

Posted 2 years ago

“They ship from local satellite depots but if you wish to return an item you have to post it to China 🇨🇳 which is invariably not cost effective. Your refund is swallowed by postage and taxes. The company is dishonest and underhand to be avoided.”

Helpful Report

Posted 2 years ago

“La robe reçue ne correspond pas a la description et le site site ne fonctionne pas POUR LES RETOURS malgré que j'aie suivi les recommandations.”

Helpful Report

Posted 2 years ago

“Please do not order from this company. I paid my parcel via bank transfer and I don't receive it. I send email and never have an answer. They just stole money! Keep away from this company!”

Helpful Report

Posted 2 years ago

“Before I placed an order with light in a box, I first read most of the reviews. Something in the back of my head said check out this website first. Good thing I followed my instinct, because after I registered with fake information. I sent a request to remove my details from their website. The online helpline agent sent me a bogus email to remove my details and this bounced back as fake. DON'T ORDER FROM THIS COMPANY.”

LightInTheBox 1 star review on 5th May 2022

Helpful Report

Posted 2 years ago

“Sizes ridiculously small and poor quality to long to arrive I was going to order my dress for my sons wedding but I won’t now because of these reasons”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822309, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“I'm very happy with the service in general. The product are good, worth the money. Delivery is good as well, doesn't take too long even when the items comes from the other side of the world. The tracking works fine, you always know when to expect your parcel. ANd the customer service is good as well, you always get an answer to your questions. All in all, I like LightInTheBox a lot :)”

Helpful Report

Posted 2 years ago

“Bed throw/wall hanging nothing like hand made item in internet picture. Scammers. Sent item nothing like what I ordered on flimsy material with design out of focus so you couldn’t look at it! Don’t touch these people.”

Helpful Report

Posted 2 years ago

“I ordered a smart watch dom20a, for 484.09, on 13.2.22. Never received the watch and today is already May 4th. I asked for refund which They promised to send but never got in my account. My recommendation is NOT to buy from this company. They are unreliable. Eliyahu Marmor Israel”

Helpful Report

Posted 2 years ago

“Very very slow delivery. The shirt was not as described. I was told I could return it to China but it would probably cost me the same price as the item. They offered me 20%but I would never ever buy from there again. I felt the design of their website was rubbish too. To evidence my complaint with photos was such a pain compared to other websites.”

Helpful Report

Posted 2 years ago

“Whilst I’m impressed with the comfort of my red ankle boots I’m disappointed with the shiny plastic which ruins the look. The are advertised with a soft matt leather look. Really sad”

Helpful Report

Posted 2 years ago

“Whilst I’m impressed with the comfort of my red ankle boots I’m disappointed with the shiny plastic which ruins the look. The are advertised with a soft matt leather look. Really sad”

Helpful Report

Posted 2 years ago

“I purchased a dress and a top first and was very happy with them so i then placed another order for about 5 or 6 tops, waited ages and when they finally got here they were about three sizes to small even though i had ordered the same size as before and checked with their measurements. Also they were really poor quality with cotton threads hanging from every seam. So when i went to return them i discovered that i had to return them to china. These items cost me £89 and it would have cost about £50 to return them. So after reading the small print about returns i realised that even if i paid to return them they would not give me a full refund. Also i had read a few reviews that said they sent items back and still didn't get a refund. I ended up not wanting to spend even more money on this trash so accepted their offer of refund of about £11. Totally disgusted with this company and i would highly recommend that you never purchase anything from them unless you have money to throw away. Its daylight robbery and i don't know how they get away with it. They lure you in with one good purchase and then after that you just get clothes that look like a five year old made them. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822358, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Wonderful, I can find clothes that I don't always find”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews