LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The site is good. The service is quite good but there are some problems with the site.”

Helpful Report

Posted 4 years ago

“Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

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Posted 4 years ago

“The servuce of light in the box is awesome, i love to deal with them,They are very nice. I have always had good and pleasant experiences working with LightInTheBox. I will surely recommend anyone new to online shopping to try out LightInTheBox. Their customer service is amazing. I will keep shopping with. Their service always amaze me, i hope their bright future, best of luck for them”

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Posted 4 years ago

“I have bought most things from lightinThebox since the last few months and I must praise them for their quality goods but their delivery services are slow”

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Posted 4 years ago

“This is a very fascinating service. I really love this site, and I thank my friends for introducing me to this site. It is really a game changer compared to other online shopping sites. Everything is just on point. I can finally get everything I want online without stress. This has changed many things and I am so happy with this site. Keep it up.”

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Posted 4 years ago

“Satisfied I have explored the Internet just looking for one good supplier and finally "Light In the Box" is here no problem with my parcels thanks guys they are fast and accurate . You can contact them for your best i assure you you will not regret this awesome service.”

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Posted 4 years ago

“Wow ...... wow. It's just so cool. I am so shocked, truly. And they serve me well. The quality of goods is so high. Thanks so much for the operation .......”

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Posted 4 years ago

“Very nice. I have always had good and pleasant experiences working with LightInTheBox. I will surely recommend anyone new to online shopping to try out LightInTheBox. Their customer service is amazing. I will keep shopping with LightInTheBox cause they have not given me any cause to doubt their integrity. Thumbs up guys,great work.”

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Posted 4 years ago

“I've been in the house for many years now shopping with LightInTheBox. I don't regret having an affair with them. They have top quality customer support. Lightinthebox is my number one online shopping destination, I 'm sure it's going to stay that way. I'll urge those new to online shopping to try LightInTheBox, they 're not going to regret it.”

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Posted 4 years ago

“I have been shopping with LightInTheBox in the box for many years now. I don't regret having business transactions with them. Their customer service is top notch. Lightinthebox is my number one go to site for online shopping, I am sure it will remain so. I will encourage those that are new to online shopping to try out LightInTheBox, they won't regret it.”

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Posted 4 years ago

“I had a very happy experience with LightInTheBox and online shopping if anyone do not believe me just go and try it yourself I love LightInTheBox and i expect more in the future”

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Posted 4 years ago

“Their name depicts their efficiency and I have been having doubt about online shopping until I came across light house and they made me realise that products of any time can be delivered with efficiency and effectiveness to most locations at good rates.”

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Posted 4 years ago

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Posted 4 years ago

“I still can't believe it but I have had an amazing experience so far shopping and getting my hands on good quality items and at a fair price from this site. I am literally in love. I will definitely purchase more and recommend it to my friends and family. This has changed online shopping for me. I mean, I was on the verge of throwing online shopping out of the window and this has changed the whole experience. Please please do continue with a good job you did.”

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Posted 4 years ago

“Thank you for the good services. Ilove what you do. Deliveries are made on time and the exact thing I wanted, Kudos”

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Posted 4 years ago

“The site is very good. They have a very nice customer service and all their products are 101% worth the price. Overall, my experience with LightInTheBox is good and I highly recommend them! :D”

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Posted 4 years ago

“The site is 98% Good but some improvements are need . Such as delivery time is very slow , response is too late but overall site is good .”

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Posted 4 years ago

“Since the past few Months I have purchased most items from lightinThebox and I must commend them for their quality products but their delivery services are slow”

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Posted 4 years ago

“Goods are of low quality and shipping service is very poor, Its taking longer than expected. Though Lightinthebox is a legitimate company.”

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Posted 4 years ago

“Good service But some improvements are need , the price of product is fair but delivery of product is very slow 😒 . Overall site is good .”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews