LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with product that I purchased and well pleased with there updates”

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Posted 1 year ago

“Item was what the pick looked like.very pleased.”

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Posted 1 year ago

“I ordered two tops, one white sporty-looking top without a hood for myself, however, I got one with a hood which was different to the one I ordered, so wasn't happy about that. and the other item was a T-shirt for my wife which was just fine. The order took ages to get to me. WHY? but overall, I gave the top away to somebody who likes hoods. Only OK this time, I will order once more, however, if I have any more problems I will not come back.”

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Posted 1 year ago

“I have been ordering products from you and your services and products are great. Delivery is usually good for an overseas customer and prices are very competitive for similar products elsewhere.”

LightInTheBox 5 star review on 15th February 2023

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Posted 1 year ago

“Stop tacking money out of my bank account please give some back like *132 : thank you”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 1 year ago

“Beautiful Tankinis sets, colours are as shown and sizes are as stated, very pleased with my purchases. This was my second order and I will be ordering again.”

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Posted 1 year ago

“Good Service. ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“I have purchased items from LightinTheBox. Order Number: 2212200663015493 Order Date: 2022-12-20 06:09:51 this items below do not work. please issue a refund. 20pcs 2.5W LED Bi-pin Corn Lights Bulbs 260lm Dimmable G4 SMD2835 Landscape 25W Halogen Bulb Replacement Warm Cold White AC12V DC12V AC220V Light Source Color: Warm WhiteVoltage: AC12VPieces / Pack: 20 £ 18.86 x1”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Bought 3 items. One pair of heated socks at approx 30 euros. The switch on one of these socks did not work. The second pair of heated socks were 17 euro. These are ok but wires travel under the sole of one of them and are slightly uncomfortable and finally the heated snood which works so far and is nice to wear. I have since received a reply back from customer service to refund for the broken item. Very appreciative of this and changes my opinion of this company.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201843 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have got a jacket and sweatshirt both are great, I have several more tee shirts on order and should get them soon.”

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Posted 1 year ago

“Unusual designs and good quality ladies wear. Customer service excellent.”

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Posted 1 year ago

“It is very good got my orders no problem I made a mistake buying the wrong item got a refund no problem highly recommended”

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Posted 1 year ago

“First class service and product and delivery I will look to Lightin The Box and hope that they hold the next item that I require as they will get my order thank you”

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Posted 1 year ago

“Wonderful designs but terrible slimy, polyester. Would buy a lot more if t shirts were made of cotton, even if it cost more.”

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Posted 1 year ago

“Was very sceptical, my first order was great just as described will order again”

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Posted 1 year ago

“The Service is quick, The return replies are very quick to respond, The information is excellent,”

LightInTheBox 5 star review on 14th February 2023

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Posted 1 year ago

“Lovely jacket, looks just like the picture. Not too long delivery either.”

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Posted 1 year ago

“Excellent quality products and first-class service .”

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Posted 1 year ago

“I am impressed by the quality of the goods I have purchased for the money and also the speedy delivery from so far away. I find no problem here”

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Posted 1 year ago

“Order given and delivery in under a week. Great garment. Thanks”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews