LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,097 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything I have ordered from LightinTheBox has been of good quality and true to the information about the product all items have arrived on the due date.”

Helpful Report

Posted 1 year ago

“Hello when I purchased my two items one was the white hoodie and tracksuit buttons and also I purchased the Spiderman hoodie I was a little disappointed because I thought it was gonna come in a different material I'm used to cotton what's fluffy like the other track suits so I think I'm made it with you what was unjust and unkind but when I wear my white tracksuit with the white hoodie with the orange dragon I was getting compliments all the time when I was wearing it so I'm really going to purchase the black version as well as soon as I get paid on Friday it's definitely a good purchase but it takes a long time to get here from China from the UK”

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Posted 1 year ago

“I have been buying items from LITB since 2010 and have never been let down yet. I highly recommend them.”

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Posted 1 year ago

“Very satisfied with my product, delivery very fast and plenty of emails to keep me up to date. Excellent service”

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Posted 1 year ago

“Beautiful suit, exactly as described”

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Posted 1 year ago

“Delighted with the overall quality/design of the product. I love the designs you sell the only downside are the cost of delivery, taxes, etc.”

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Posted 1 year ago

“Excellent.”

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Posted 1 year ago

“Product range is amazing and well priced. My only criticism is that the sizing is not consistent. I purchased a jacket at 3XL so used the size for another purchase but the second item was much too small. All in all great service and with free postage it is a great place to shop”

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Posted 1 year ago

“It was the first time that I used this company. I ordered two pairs of swim attire. A pair of brief swim trunks for swimming pool lap training and a pair of swim shorts for the beach. Both items are perfect and just as advertised. The swim briefs are very comfortable and look great. Same for the swim shorts. Very nice blue design and again very comfortable thanks to the soft inner mesh which is far better than standard swim shorts.”

LightInTheBox 5 star review on 7th November 2023

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Posted 1 year ago

“Excellent products and reasonable delivery time and postage.”

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Posted 1 year ago

“Good quality clothes and fast delivery. Will bit there again”

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Posted 1 year ago

“Just brilliant service, all items received were perfect size, quality and colour, thank you”

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Posted 1 year ago

“The value and service was exceptional”

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Posted 1 year ago

“All is well, thank you.”

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Posted 1 year ago

“Great products delivered quickly”

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Posted 1 year ago

“ordered on the 26/10/2023 here on the 31/10/2023 enjoy shopping at lightinthebox will shop some more 100% grat service chris”

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Posted 1 year ago

“Decent company to deal with. Vast product range and quality versus price is great. Delivery times are ok too; not next-day but perfectly adequate.”

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Posted 1 year ago

“your service is great but the wig i recieved sheds hair quicker than my own and im on chemotherepy . im sure it will settle down soon.thankyou anyway i will still be using your company.”

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Posted 1 year ago

“I found it easy to find the items I was looking for,and ordering them .The service is very good and the product perfect.”

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Posted 1 year ago

“I recently purchase a pink jacket from this website and its absolutely beautiful very warm and cosy. Would recommend if anyone thinking of purchasing.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,097 reviews