LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This a good way to shop the clothes I have got are good quality.”

Helpful Report

Posted 1 year ago

“Great products, inexpensive and very good customer service.”

Helpful Report

Posted 1 year ago

“I have purchased a few items from this online company. Always suspicious at first of new sellers but I was surprised by the selection and quality. I will continue to shop with them in future as the value of products is excellent.”

Helpful Report

Posted 1 year ago

“An excellent range of stylish clothing at good prices”

Helpful Report

Posted 1 year ago

“Always found Light in the Box to be a reliable and trustworthy website to order items from. I have ordered made to measure dresses for that special occasion always excellent quality and value for money. I have also ordered make up brushes also great value. Whatever I order is always top quality at best prices - thank you”

Helpful Report

Posted 1 year ago

“Very good service always on time with delivery would buy again from you”

Helpful Report

Posted 1 year ago

“Excellent service with top quality items at low costs”

Helpful Report

Posted 1 year ago

“Good customer service noted”

Helpful Report

Posted 1 year ago

“Delivery ok, but I didn't get the color I ordered”

Helpful Report

Posted 1 year ago

“Can you trust LightInTheBox? My experience has been with delivery, returns, and quality of goods excellent. Everything they promised they delivered.”

Helpful Report

Posted 1 year ago

“Very good service and communication highly rated”

Helpful Report

Posted 1 year ago

“Easy to use and delivered on time”

Helpful Report

Posted 1 year ago

“Happy with items I bought”

Helpful Report

Posted 1 year ago

“Good quality produce and delivered well packaged and on time.”

Helpful Report

Posted 1 year ago

“The item was as described. Very fast and reliable service. I will buy again from the site.”

Helpful Report

Posted 1 year ago

“Very easy to order and pleased with results.”

Helpful Report

Posted 1 year ago

“Very Satisfied with my 1st Purchase and the Delivery time was exactly as stated looking forward to purchasing more items on a regular basis if the next orders are to my satisfaction there's another site where delivery often took 2 months or longer this site is ideal for ordering presents on time and clothing for myself it's just getting the sizes right I find could be more updated then again I haven't ordered much yet hopefully my next 4 purchases on the way are up too standard then I'll have more insight and honest reviews in the future so far so good ☘️👍”

Helpful Report

Posted 1 year ago

“Dissatisfied with the dress, want to return it, but it almost costs as much as the dress for postage to return. Will never be buying from this site again.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997854 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Very well run.fast”

Helpful Report

Posted 1 year ago

“Easy to navigate and quick delivery”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,133 reviews