LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“It is very good sir”

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Posted 3 years ago

“One of the best online shopping places I've ever shopped. Their service is top-notch. On my first order, I even got a discount! And even though pandemic going on, they delivered the product and with very much maintaining safety precautions. Highly recommended!”

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Posted 3 years ago

“A useful review includes enough detail to give others a feel for what happened. Potential customers want to know more than that someone else was happy. They want to know what exactly they liked so that they can gauge whether it aligns with their own preferences. Just compare this review of a Dominos”

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Posted 3 years ago

“To be honest I am a customer of this. There are some shortcomings in customer support. At the moment it is the No1 online shopping site. Thank you so uch for your service and i highly recommended.”

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Posted 3 years ago

“This is an amazing to use light in the Box(io) i really recommend this app to install.”

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Posted 3 years ago

“Amazing project..the customer service was so hopefull..”

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Posted 3 years ago

“She is parfat alows pepole of the stenta”

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Posted 3 years ago

“Loved this online store so much, they gave me best quality of product that I have been ordered. The shipment is fast and secured, Next I will order some more”

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Posted 3 years ago

“This service is much bigger and more efficient than I have thought. It takes a very short time to deliver the homes of the good and safely. Items can be easily taken to home. No damage was done even while transporting the goods home. Thank you.”

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Posted 3 years ago

“Wow, I love Light In the box prices, I’m not sure on quality yet. This is my first purchase. A later review will follow for their wig quality once mine has a arrived.”

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Posted 3 years ago

“Very good project, i like this project.”

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Posted 3 years ago

“The best project I've ever seen♥♥♥”

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Posted 3 years ago

“If I can give less than a star a would. I bought matching christmas outfits for myself, partner, toddler and newborn. Website said everything was in stock. I spent $180 Australian dollars for low quality rubbish. I had booked expensive photoshoot with a photographer and the day they were going to ship my order (which took a while) they refunded me for my newborns outfit and sent it off the same day. I wrote back I didn’t want it as I needed the newborn included! Who has a matching christmas photoshoot for their newborns first Christmas without his outfit? Ridiculous! I wrote to them, but of course they didn’t care as they had my money and wrote a 2 weeks later after I received their crappy clothes from china! There has been insconsistent back and forth communication. They are being VERYYY difficult on a refund and making it very hard. There is no way this greedy Chinese thieves will return our money. We are now forced to try and make one to mimick the colours at least so it looks like he’s included. Absolutely ridiculous and robbery. Don’t use them! They are dodgy as hell. Never again! Serves me right dealing with the greedy Chinese.”

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Posted 3 years ago

“I ordered a pantsuit to wear to a special occasion in dec, shipping was fast, no problem but … 1st the material had a weird smell when I opened, 2nd sizing was way off, too was way too small, pants were huge, contacted company to get a refund/return product, 1st website is very confusing trying to figure out how to return, they are quick in returning emails, 2nd I was told no returns on this pantsuit cause it was “special made”, not for me it wasn’t!, 3rd we are at the point in communications of them refunding half my money,!I told them don’t bother, I will dispute this purchase with my CC, do not do business with his shady website, don’t waste your time/money!!!!”

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Posted 3 years ago

“Terrible ordered correct size as per published guide when it arrived about 2 sizes too small. Trying to contact for a refund is a nightmare and having read the comments not sure I will return as then I will leave no garment and no money Avoid this company at all costs”

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Posted 3 years ago

“Very poor customer service, regarding returns, will not buy from this company again.”

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Posted 3 years ago

“I ordered a pair of mules. The ones depicted on the website are clearly leather, properly stitched and robustly made. What I received was some plastic insubstantial rubbish that barely resembled what was depicted online. £40. So angry. No record of the order. Automated reply on email. https://m.lightinthebox.com/en/p/men-s-summer-casual-daily-clogs-mules-pu-black-khaki-coffee-square-toe_p8155394.html?from_cid=1&prm=1-2.5.1.1#header_anchor”

LightInTheBox 1 star review on 23rd October 2021

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Posted 3 years ago

“My order never arrived. I waited 4 months!! I paid the 20 € in the hope that it would.....cannot reach anyone to speak to . Complete scam. Don't go there. Thank goodness my bill was only 20€.”

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Posted 3 years ago

“Avoid this company! Appalling service and they DON'T give refunds! I ordered a dress which arrived in a larger size than originally stated, I have been trying to get a refund for days, they are ignoring me!”

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Posted 3 years ago

“This is perhaps the worst company I have ever had to deal with. I ordered three items, which took three weeks to deliver. When the items arrived, they were the wrong size and colour. In addition the material was not what was advertised. To return the items is very hard as difficult to negotiate the returns request form. I initially had a response and request to send a photo of the item with the bar code. This I did but since then complete radio silence. I would avoid this company, they are happy to take your money but refuse to reimburse. Totally untrustworthy.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews