LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,107 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet received”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via UK Priority Line-Intel-valley on 2020-12-26 . The tracking number is GV715971200GB. After checking, it show your package was not delivered successfully due to the unavailability of the consignee. Now your package is at the Royal Mail Delivery Office. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV715971200GB In this case, you may contact the delivery office to ask for a re-delivery or you may pick it up by yourself as soon as possible. I had conducted new Ticket ID =22607089 in our ticket center and provide you more information about the Delivery Office. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“GOODS ORDERED 3 DECEMBER WITH PUBLISHED DELIVERY TIME BEFORE CHRISTMAS. STILL WAITING cOMPLAINED 3 TIMES. OFFERED HALF THE POSTAGE BACK. LOOKING AT THEIR FINACIALS, LITTLE WONDER THEY ARE SO PROFITABLE, THEY JUST TAKE YOUR MONEY FOR NOTHING IN RETURN DO NOT USE THIS BUSINESS DO NOT USE THIS BUSINESS DO NOT USE THIS BUSINESS IT IS AN ONLINE ROBBERY OPEATION i WILL TRY TO GET THE NYSE TO DELIST THEM.”

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Posted 4 years ago

“There are quite a few very negative reviews flying round about this company, but the service I received was excellent, and I am delighted with my purchase - thank you!🙏🏼”

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Posted 4 years ago

“Beautiful little lamp,was a Xmas gift for my daughter and she loves it , amazing colours.😍”

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Posted 4 years ago

“In general the store is great and fast shipping you are the best. A simple note, the prices are higher than the other big stores”

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Posted 4 years ago

“Excellent product with fast delivery”

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Posted 4 years ago

“Mají nádherné zboží , pěkně sedí a materiál se mi velice líbí, sice to chvíli trvalo ale to čekání stálo za to. Vřele doporučuji.”

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Posted 4 years ago

“Merchandise is of excellent quality. I have recommended this company to loads of people. Very good prices too. Brilliant”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very nice and comfortable too. Thanks”

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Posted 4 years ago

“Order tooke ages to arrive..webb site states 5-7days shippping..wanted it for christmas so ordered over a 2 months early.🙄it did not arrive until the 8th of january2021..Tee shirts are great...but the shirt for my Husband was so tight ..he couldnt even get an arm through the sleeve”

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Posted 4 years ago

“Excellent company to buy from no 1”

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Posted 4 years ago

“Hello, I am satisfied with the products purchased. It was a surprise for me to find that the products were identical to those in the photos. So I'll be back. Regards, Renate”

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Posted 4 years ago

“Very happy with quick & efficient service”

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Posted 4 years ago

“Upon ordering, discovered many appalling negative reviews, also reviews asking if company was fraud. I wrote to cancel order within 4 hours/request full refund. but totally ignored, then received further notification of item dispatched. Also e mailed within 23 hours the security officer/data protection officer. All ignored No contact tel nos available. Have contacted Trading standards Also BBC Watch Dog Program It appears you have register an account, supplying all details, cannot purchase as a guest Being an investigator should have checked out company first DO NOT USE THIS COMPANY READ ALL REVIEWS!!!!”

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Posted 4 years ago

“Very good products and the service is excellent Will be ordering more sometime in the near future”

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Posted 4 years ago

“I have use light box before and recommended to friends who use it as well.”

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Posted 4 years ago

“I purchased the Starry Sky Night light and ear buds. Both worked as expected although it took a small amount of time to pair to my music. Extremely happy with the purchases and great value.”

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Posted 4 years ago

“All in all a very good selection of products and they all arrived within a reasonable time”

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Posted 4 years ago

“OK, došlo v pořádku, jen termín byl delší ;o(”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,107 reviews