LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“this is the best online service ..i recommend to shop puzzles on this site.”

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Posted 4 years ago

“Customer service is good response , delivery is good and return and refunds option it's really awesome thank u...”

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Posted 4 years ago

“i've tried so many shipping companies, this one is totaly the best, fast service, professional work, definety recommend it!”

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Posted 4 years ago

“The best service ever. I highly recommend any work with them. Their customer service is top notch.”

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Posted 4 years ago

“It was quite a good experience, to be honest. This was my first order from the site, and overall I can say it wasn't bad, though the delivery took some time, but didn't exceed its limit. So I'm comfortable with that. Recommended.”

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Posted 4 years ago

“We are an international shipping online shopping company. you can talk about some negative and some positive make it looks real.”

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Posted 4 years ago

“This is a good customer caring shopping site... I've ordered pair of sunglasses, but when it arrives it is not the colour which I had been ordered....so I return it back, after that I got a high quality sunglasses which is better than I ordered.... And they have not charge any extra amount for that....So I recommend this site for you....This is the one of the best shopping site which I have been experienced......Thank you.”

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Posted 4 years ago

“Made me happy”

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Posted 4 years ago

“This is awsome.....”

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Posted 4 years ago

“I really like your service, I think the best, your products arrive with a very good quality, I have not had any problems friends.”

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Posted 4 years ago

“Good amount of items available to buy, reasonably priced and generally good quality.”

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Posted 4 years ago

“About two weeks ago I ordered a puzzle from Light In The Box. I have not yet put it together but it seems like decent quality. The box arrived slightly damaged around the edges, which generally is not the producers fault, could however be due to poor packaging. Nothing too bad though. The package arrived about a day or two late, which seems normals during current times. Overall I am sattisfied with my order and from my current experience with the provider would recommend to shop puzzles on this site.”

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Posted 4 years ago

“I ordered an XXL shirt and received the shirt in an XL size which was too small. I tried three times to contact the company to exchange the shirt for the size I ordered. I received no response whatsoever. Now I am stuck with a shirt that does not fit for which I did not order.”

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Posted 4 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the shirt you received too small , we would check the size issue and offer suitable solution . after checking , we found that the customer service replied you in ticket 22686817 already , normally all tickets will be replied within 24 hours ,but due to peak reason ,we're sorry it may have reply a slight delay . Please check your mailbox, we've send you an email (ticket #22741618) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 4 years ago

“Satisfied with my Fitbit blaze strap and delivery was prompt”

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Posted 4 years ago

“I'm new to LightInTheBox and so far my experience has been great. All the products I have bought have been as advertised and have generally arrived on time.”

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Posted 4 years ago

“I received my parcel before the time limit, Lightin the box let me know how the purchase was going as far as transportation was concerned and I found that very helpful also the top I bough was great I love it thank you.”

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Posted 4 years ago

“Fantastic company, have ordered a few times, got exactly what I ordered and the quality of the product is excellent. never had any problems. priority delivery is great, item comes within the 8 days ordered.”

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Posted 4 years ago

“Cant fault them. Everything was as they said or better. And landed earlier than it should have. Will use this amazing site again and tell my friends about it. 10/10 ✌”

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Posted 4 years ago

“I've used this website twice and on both occassions I've found numberous things of interest to me. I have placed two orders and the confirmation email and the ongoing shipment information has been excellant and very helpful. Shioment tracking was good and the goods arrived in a reasonable time. Needless to say, the prices are very competitve and the quality is first class. I recommned anyone to try this suppler as I don't think you'll be disappointed. Peter”

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Posted 4 years ago

“I bought a pair aokeda hiking trousers. I ordered a large because im a waist size of 34-36. When they arrived i couldn't get them past my knee. They are more for a 24-26 waist. Im giving them to my nephew. Measurements are misleading. I wont be ordering trousers from here again”

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Posted 4 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the item measurements have some problem , please do not worry, we would take full responsible about this . Also we will feedback this measurement issue about this item to related deprtment to confirm and improve . Please check your mailbox, we've send you an email (ticket #22741589) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews