LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,112 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LightintheBox has proven to be a life saver for my company. Much recommended especially to rising entrepreneurs”

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Posted 4 years ago

“LightintheBox has proven itself to be a reliable part of my company's operations. I would recommend to any up-and-coming entreprenuer and anyone else.”

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Posted 4 years ago

“oh really thank you cos my cousins used this service to get their products on time, i am witness.good service”

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Posted 4 years ago

“Great and nice”

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Posted 4 years ago

“Nice and great”

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Posted 4 years ago

“All the things was good here . And alse i like the service .thank you”

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Posted 4 years ago

“I made an order last week after reading other reviews, to my greatest surprise, it arrived this week and it is exactly the way I saw it online. Now I'm going back to make another order, LightInTheBox is the best!”

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Posted 4 years ago

“it was a good service i get and delivery as well, it was good experience.”

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Posted 4 years ago

“lightin the box is the best ever. There's nothing amazing than having a stand where the services been rendered are perfect.”

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Posted 4 years ago

“Their prices are really pocket friendly and the delivery is super fast,never expected it to get to me that quick.”

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Posted 4 years ago

“Negative stars / FRAUD ALERT! This company deals in nothing but fraud and lies. From my first email complaint to them - and I will gladly make public the full email chain - they have changed their story (and even my order details!) too many times to mention. They make a show of trying to resolve the issue, but in fact are dreaming up lies to cover fraud - with the intention of frustrating the client to the point that they give up. But I won't give up until I am fully refunded. WORST online buying experience ever, and a colossal waste of time and energy.”

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Posted 4 years ago

Dear customer, We are truly sorry for all inconveniences caused. We understand that you are very unhappy and we are trying to find a way to satisfy you. Please keep contact with us (#ticket 21473638) and reply my latest email. Looking forward for your reply, LightInTheBox Customer Service Team

Posted 4 years ago

“It is convenient and safe to shop on this app. The price is the best and they deliver the products I purchased on time. Anytime am confused I do talk to the customer service. This app is simply the best to shop”

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Posted 4 years ago

“Well the services here worth 5 stars from my own point of view from the customer service to returns & refunds just wonderful.”

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Posted 4 years ago

“Got a delivery for a friend really fast”

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Posted 4 years ago

“great i liked it , I recommend this to evryone”

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Posted 4 years ago

“All that makes me happy”

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Posted 4 years ago

“Great service! Right on time and I loved it! Highly recommend it”

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Posted 4 years ago

“DO NOT BUY FROM HERE. They false advertise like crazy, as the products they send are nothing like the images posted on the website. And they flatly refused several to comply with complaints asking for refunds, when I emailed them explaining how drastically different the product was. They also refused to change their picture on the website to something accurate.”

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Posted 4 years ago

Dear Lily Moric, First of all, we are very sorry for what has happened. I have reviewed your case and make the same conclusion, that the wig we send is a tad shorter compared to the photos on our website. This is very grave and we will process a full refund for you. The sourcing manager will also check with the supplier and take appropriate measures to fix this error. My apologies for my colleague, who didn't notice the length difference. We have contacted you by mail (ticket # 21483878) with further details. Please feel free to reply this email if you have any questions our doubts. We are always glad to help! LightInTheBox Customer Service Team

Posted 4 years ago

“I really loved it , I recommend this to evryone”

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Posted 4 years ago

“Its a great service , I really loved it”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,112 reviews