LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Ordered goods...short delay and was given money off. Goods arrived and was as described.Good communication from start to finish”

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Posted 4 weeks ago

“Great value and very efficient”

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Posted 1 month ago

“All the products I have purchased have been of good quality and have arrived on time.”

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Posted 1 month ago

“Item arrived on time and in perfect condition”

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Posted 1 month ago

“The joggers fitted perfectly and the design is great, the colours are too, I have reccomended this website to all my friends.”

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Posted 1 month ago

“The order was easy and we were kept informed regularly on delivery time.The products are great and work exactly as stated.”

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Posted 1 month ago

“This was my first time of buying from LightInTheBox and I was extremey impressed from the time of order until the delivery. Each day I received an email to let me know at what stage the purchase was at. The wall hanging far exceeded my expectations. It is of beautiful quality and the colours are rich and warm. I'm very much looking forward to completing my decor with it, in the next week or so.”

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Posted 1 month ago

“Value for money”

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Posted 1 month ago

“Good quality for a modest price. Impressed many.”

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Posted 1 month ago

“I vary between UK Large and XL but recently been buying items in Large and can confirm that the sizing is true to size. The placement of the elbow patches are slightly off which are more to the side rather than actually where the elbow is but overall very impressed and so much so I have ordered the other three colours in the range.”

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Posted 1 month ago

“Quality items fast delivery”

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Posted 1 month ago

“Easy to navigate, great selection,simple checkout and fast shipping and delivery”

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Posted 1 month ago

“Generally a good service.”

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Posted 1 month ago

“Very good products”

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Posted 1 month ago

“Nice product for the money 😁”

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Posted 1 month ago

“Very good helpful people to deal with absolutely no complaints with there services which is first class , well pleased”

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Posted 1 month ago

“Great value for money and tracking was excellent”

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Posted 1 month ago

“I’ve ordered quite a few things and I can’t praise them enough, very professional, quick delivery, items sturdy & solid. Will definitely keep buying from them ! Thank you”

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Posted 1 month ago

“Cheap tacky gear”

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Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103143737 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“Products are well made and great value for money, delivery is not quick but items are worth waiting on”

Helpful Report

Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,085 reviews