LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been so disappointed with trying to send returns. No information when goods received. I was told not to worry information t would be sent out to me. It was still not received. I am still trying to return goods. .I would not buy from them again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26300462, Would you please login you litb account and reply when you feel free? You will also find the message in your email# ann******on@live.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“Very good value. I bought two dresses. The first was delivered very promptly. The second took a bit longer but was delivered within the time span given. Both dresses are very attractive and fit well.”

Helpful Report

Posted 2 years ago

“I’ve not purchased clothes online before so I was a bit concerned. Customer Service was brilliant as I had queries on my order and their response was quick and covered my questions. I have ordered several items and so far the ones I have received are brilliant. Good quality. The trouble is I keep looking to buy more!!!”

Helpful Report

Posted 2 years ago

“Dress fit very well but the top is a little tough? Could do with more professional finishing tough especially the inside front bit.”

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Posted 2 years ago

“It's a brilliant app that has relatively cheap and has good quality stuff.”

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Posted 2 years ago

“Bought from this company previously and they were great ,cannot review on my last purchase as I’m waiting for it to arrive”

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Posted 2 years ago

“The dress is lovely good value for money”

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Posted 2 years ago

“Good quality goods and great choice”

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Posted 2 years ago

“Loved the shirts I ordered three came in good time and really pleased with them. Thank you”

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Posted 2 years ago

“Provided me an excellent and good quality men’s leather small bag within expected time.”

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Posted 2 years ago

“Have not been disappointed with my purchase’s, reasonable prices, attractive menswear, I’ve bought a number of items and feel good wearing them.”

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Posted 2 years ago

“Quality, delivery, ease of ordering ...... everything .... just brilliant 👏”

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Posted 2 years ago

“Excellent - as described, and now my bedroom looks like a forest 😁”

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Posted 2 years ago

“I buy all my t-shirts and trousers from LITB. Can only wear polyester type t-shirts as I find anything else to heavy and the lightweight cotton trousers are great too. Loads of choice and I'm always finding something new.”

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Posted 2 years ago

“I am addicted to the cycling jersey catalogue. These colourful and clever designs look great and offer fantastic value for money. For sportswear, it cannot be beaten. Despite the world-wide logistical problems, I have received every order with very little (if any) delays. Well done to all involved in making this company such a success.”

Helpful Report

Posted 2 years ago

“My sports shirt fitted perfectly and I was satisfied with seller's service.I will be happy to remain a customer and probably purchase in future,as needs require me to do so.”

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Posted 2 years ago

“great app! cloths are exactly as i expected with the exception of size. Ordered a shirt in my size and it felt very tight. Ordered another but in a larger size and it was huge. The quality of the items are excellent and i would recommend.”

Helpful Report

Posted 2 years ago

“Very happy with my orders. Products were as described and reasonably fast delivery. Will be ordering again from here.”

Helpful Report

Posted 2 years ago

“The dress sizes need to be reviewed, as it seems the waist and bust measurements are correct, but you have failed to realise that most people are not straight between those measurements, it's more of a V shape from the bust to the waist and that's were the dress doesn't fit.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488530, Would you please login you litb account and reply when you feel free? You will also find the message in your email# dl.*******3@outlook.com. Waiting for your kind response. Sincerely Customer Service.

Posted 2 years ago

“Fabulous clothes, so many to choose from. Brilliant site”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews