LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,100 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find this site excellent for my purchases of mens clothing. The sizes are correct and all the items I have bought have been good quality. You also get plenty of discount offers Be prepared to wait awhile for your order but you won't be disappointed at the quality.”

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Posted 2 years ago

“well worth the money”

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Posted 2 years ago

“Cushion covers are better than I expected. I love the linen look. Well made and the print is excellent.”

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Posted 2 years ago

“excellent product. the fabric is super comfy! I recommend all products that are actually of good quality! thanks!”

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Posted 2 years ago

“Good quality items but unsatisfactory returns procedure.”

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Posted 2 years ago

“Love my dresses, they look even better in real life.”

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Posted 2 years ago

“Recently purchased a hat for a wedding and it was better than anything I could find on the high street and a fraction of the price. I have ordered more things which should arrive in a few days and I hope that they will be as good”

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Posted 2 years ago

“I was very pleased with my recent purchase, price was excellent, quality was good and size was accurate, my husband loved the items and wore them frequently on our recent cruise. I shall use LITB as my 'go to' store as they always have such different designs. Only drawback is delivery is usually weeks not days as we are in the UK but I can go with that.”

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Posted 2 years ago

“Ordered the item, ŕecieved notification of order,delivered on time great. Hoody fits perfectly would recommend the site to anyone.”

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Posted 2 years ago

“I ordered three items, the website was easy to navigate. I have received two and still waiting for the last item. The items are exactly as specified on the website. Thank you Light in the Box.”

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Posted 2 years ago

“Waited over 3 weeks past the delivery date, only to be told my order had been lost in transit. Still waiting for a full refund, poor show guys.”

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Posted 2 years ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. After checking the order number 54261304, we found that you purchased a Phone Case For Samsung Galaxy. And tha package has alreday arrvied on 04-05-2022. Is there any other orders you would like to inquire about? Please tell us the correct order number so that i can help you to solve the problem. Waiting for your kind response. Sincerely, Customer Service

Posted 2 years ago

“Great choice, Good quality, delivered on time . I can always find something different.A+++++”

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Posted 2 years ago

“Dress arrived in time for my holidays, nice feel”

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Posted 2 years ago

“Excellent gear, I'm probably pushing my luck buying it, age wise, but I think it looks great.”

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Posted 2 years ago

“I purcased four items from Lightinthebox. Only one of the four was satisfactory. I requested returns/refunds and two weeks on I am still waiting.”

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Posted 2 years ago

Dear Elizabeth Ross, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we respond to your information within 24 hours. It seems that you don't pay attention to your e-mail. In your order, there are four items, may i know the detailed information of products that you are not satisfied with? so that i can give you the proper solution . Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 2 years ago

“Very happy with the T-shirt but I wanted red you sent me gray but I happy with it thanks”

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Posted 2 years ago

“The dresses were in excellent condition they fit me perfectly.”

LightInTheBox 5 star review on 13th September 2022

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Posted 2 years ago

“Exelent service beautifull products”

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Posted 2 years ago

“Love the shoes. Very comfortable. Good service and delivery.”

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Posted 2 years ago

“I have brought now 7 dress and they are all amazing. I would recommend company. So quick delivery.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,100 reviews