LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a lot of dresses from this company and i have to say apart from 1 they fitted very well, as i like my dresses larger i did go up a size, and they still look nice on, very happy with my purchases so far and will continue to use as there is a lot of nice stuff to choose from, thank you”

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Posted 1 year ago

“I recently ordered a recliner chair cover and some cushion covers from LightInTheBox. The ordering process was quick and easy and the items were delivered promptly. I'm pleased with the quality of both purchases and I would be happy to shop again with this company.”

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Posted 1 year ago

“I received my shirt - which is fabulous and admired my many of my friends-in a short time and for an excellent price. Many thanks Lightinthe Box.”

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Posted 1 year ago

“Excellent service, thankyou”

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Posted 1 year ago

“Very good comunication with client, some stuff could be maybe different which is on site but this depends from our expectations, I can recommend that site👍”

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Posted 1 year ago

“Delighted with my purchase and the delivery time .”

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Posted 1 year ago

“Very pleased with my purchase, my tapestry looks amazing on my wall ,,thank you”

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Posted 1 year ago

“Good selection of clothing at very reasonable prices, much cheaper than the High Street so easy to stock up the wardrobe for the coming season. Takes about three weeks for the goods to arrive so you need to plan in advance if buying for a special occasion. Goods are of reasonable quality for the price.”

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Posted 1 year ago

“I bought 2 items. Dress is very nice as on the photo but jumpsuit is disaster! Look like is missing one the part on the back. Your company says: everything is correct, shame of you!”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29249052 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“No variable returns system, as it's at your expense to return the product to Asia /China Their sizing isn't great, so if you order by their sizing it comes up small & will cost more to return than you originally paid for the item”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29248993 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Ordering was very easy. Had to wait longer than maybe other companies but arrived in good condition and products are good.”

Helpful Report

Posted 1 year ago

“Bardzo fajne etui praktyczne,pasuje w 100%,polecam”

LightInTheBox 5 star review on 6th June 2023

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Posted 1 year ago

“Very happy with orders and delivery tracking available with this company”

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Posted 1 year ago

“I am delighted with my new IPad cover”

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Posted 1 year ago

“Brilliant. Glad I found this site. Easy to use and easy to order. Will use again.”

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Posted 1 year ago

“I am very happy with the products I ordered from this site Excellent service”

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Posted 1 year ago

“I must admit, I was unsure about ordering, as the item was being shipped from abroad, but the process was seamless, the order was quickly fulfilled, communication throughout was excellent, and the item was just what I needed (and cheaper than on other websites) A well-deserved 5 stars.”

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Posted 1 year ago

“Very very pleased with this Tankini set, good quality very flattering and true to size”

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Posted 1 year ago

“Excellent service and product well impressed. Will definitely use again”

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Posted 1 year ago

“Happy to order again.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews