LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Nice,,, I shop here,, This is safe and secure,,, and first delivery,,, I love it”

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Posted 3 years ago

“Online shopping is very helpful to use we all love it. When we are can't go anywhere in lockdown it's best choice for online shopping.we love it so much.”

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Posted 3 years ago

“this is really ab amazing online shopping,i already ordered many orders and got everything successfully,i strongly recommend to use this”

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Posted 3 years ago

“seriously this is my favourite and I am very satisfied with This.Lighy box❤️ is very helpful.I am very comfortable with this and I will suggest everybody to support it.All the best🥰.I have been using this for 3 months and I have a lot of good experience about the Light box app!”

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Posted 3 years ago

“They provided a great service at low cost”

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Posted 3 years ago

“Please, please, do not use this company. Impossible to locate return information, goods are the worst I’ve ever come across. Clothing arrived not as advertised. Email addresses do not exist. Really not sure how this outfit is surviving. I’m unable to process a return as their web site is on a carousel consistently going to questions and answe”

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Posted 3 years ago

“Shipping & Delivery is good”

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Posted 3 years ago

“this is an very amazing and good platform. i like this”

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Posted 3 years ago

“This is a very safe and reliable place. Very well I like this,the staff here is very efficient, very reliable to do our work quickly, easily and safely Good place, I recommend this place to you, thank you”

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Posted 3 years ago

“Nice app have a nice dram”

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Posted 3 years ago

“Yeah its a great thatt gives fully satiisfaction.. i appericaiate you on this ssuccess.”

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Posted 3 years ago

“They provide high quality service. I highly recommend everyone to try their service. Trust me you will like it.”

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Posted 3 years ago

“Wowww amazing experience and best service for here I am really like it and I am strongly suggest to my friends.”

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Posted 3 years ago

“i have great experience i love it and i hope everyone will be satisfied”

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Posted 3 years ago

“easy shop, nice price, wide range of products.”

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY ! The dress I purchased is nothing like the original advert . When I have tried to enquire as to how to do a return there is no response”

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Posted 3 years ago

“The dress is not as described and that’s being kind. I have contacted them three times but no response.”

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Posted 3 years ago

“I ordered an A line summer red dress. It arrived today. It is a thin, cheap polyester print, not something that I would wear. It didn't mention that it was polyester - a material that is the worst to wear in hot, summer days. I will not bother to return this item as it comes from China but I will NEVER buy from this shop again.”

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Posted 3 years ago

“This is an awful website. Please avoid buying anything from here. The quality of the products is so horrible that it is not worth a single penny. None of their clothes turn out like on the picture. On top of that there is not customer support to return an item. They have deleted all helpful information and you are stuck with that terrible item that looks nothing like on the picture. Please do not use Terrible terrible terrible”

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Posted 3 years ago

“Impossible 2 stop more n more rubbish being added Originally l wanted 2 buy 1 item at £14. Now my order is for 6 items @ £190 I ll never use u again”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews