LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have received Very good quality products, at good prices and quick delivery”

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Posted 3 years ago

“Good value for money good quality”

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Posted 3 years ago

“I am delighted with my swimming hat. It looks fabulous and is a nice tight fit and keeps your hair dry. Delivery was very quick.”

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Posted 3 years ago

“Ordered a jumper which is nothing like the pictures and even though ut was sent from the UK theyvare telling me it has to be returned to China...buyers beware”

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Posted 3 years ago

“Wrong item arrived after 4 weeks waiting and when I opened a case in PayPal I have to return the item ( pnone case £10.25) to China via tracked postage which will cost more than the item is worth. I would say that this is common practice to take an order and send any item out knowing that customers can not return due to the cost involved. Absolute rip off and I will never use again. STAY WELL CLEAR”

Helpful Report

Posted 3 years ago

“Such a disappointment. Ordered my daughter's 1st year birthday items on 23July2021. But till date (today 12Sep2021) I did not receive the courier. Had mentioned 14-24 working days for the delivery while ordering the items. But now customer service people stated that it will take 60working days to receive.”

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Posted 3 years ago

“I ordered 2 shirts and have not received them as yet I did not receive and paper work after I paid via visa card $75 LOST i HAVE NOT RECEIVED MY DELIVERY”

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Posted 3 years ago

“I ordered the items and paid for them but have not received the items it has been 2 weeks now. I am unable to contact any one.”

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Posted 3 years ago

“The merchandise is Made In China JUNK!!! Clothing is not representative of on-line views. Sizes and fir are terrible. DO NOT PUCRACSE ANYTHING!!!”

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Posted 3 years ago

“DO NOT USE THIS COMPANY! Item arrived a week later than the delivery time I had been given, indicated it was shipping from the UK when in fact it came from China, and although I cancelled the order when I realized that the delivery date would not be met, the item was not cancelled and I then faced paying a lot to ship it back or getting a 10% refund. It is practically a scam.”

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Posted 3 years ago

“Loved the fitbit straps I bought..good quality..delivery time was good.”

LightInTheBox 5 star review on 7th September 2021

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Posted 3 years ago

“Ordered 2 flapper dresses in different sizes as told they come small 2₩ Aug 2021. Need for a 17 Sept 2021 wedding. Still waiting. Very disappointing. I will only need 1 if they ever arrive?? Not looking forward to the returns process. Ridiculous!”

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Posted 3 years ago

“Good service and product”

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Posted 3 years ago

“I love the cycling jerseys -- which are great for running wear. Colorful, well made, durable and super value for money. Five star company, who keep you updated on carriage. Excellent experience in shopping with them.”

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Posted 3 years ago

“I recently bought a pair of white lacy sandals. They were perfect to go with my wedding outfit. The size was just right. The delivery was on the date advised. I was therefore very happy with the purchase However I would have appreciated an enail to confirm the order and one to confirm the delivery. Raywyn Law”

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Posted 3 years ago

“Excellent service I wish I know about the app Before I , LIKE I , LOVE I WILL USE LIGHT IN THE BOX ,,, AGAIN ,AGAIN AND AGAIN LOVE IT 🤣”

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Posted 3 years ago

“Great service. Fast shipping”

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Posted 3 years ago

“Same as what many have said. Sent wrong item. No interest in helping out to fix. Stuck with wrong item. Absolutely disgraceful business. Avoid at all costs”

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Posted 3 years ago

“Love my phone cover.. brilliant”

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Posted 3 years ago

“my new shirt is really nice and printed well ! i am exceptionally happy and will be purchasing from this site again. delivery time was good too.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews