LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“very good shopping experience its reall and true this very good plartfrom and delivery time to time customer good behave so good company.At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!”

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Posted 4 years ago

“I was finding a best online shooping site to order goods for me and my childs. But all others takes such a logng time and expensive fess. But recently i met this. They are providing a good fast delivery. Yeah it us really on timw as they mentioned. And less fess. And very strong customer support. Thank you”

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Posted 4 years ago

“Absolutely amazing experience with this platform I'm really impressed with their services and the payment system is very very good the support staff is always ready to help you out I'm very satisfied with them”

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Posted 4 years ago

“It is honestly a very good website, I have used it several times and have not been disappointed. I always get what I'm looking for, recommended 100%”

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Posted 4 years ago

“my experience using this Light In The Box about international shipping very good and maybe i must recomended for you using this Light In The Box when you shopping online.”

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Posted 4 years ago

“Well i want to share my experience when using Light in The Box because i think is a little slow to reach the products that i'm shipping ... but at the very end the staff is very supportive and help with my questions , and the product i buy was in a great state so apart from that i will recommend this site !”

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Posted 4 years ago

“Nice. ....... =============)) = Tnq”

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Posted 4 years ago

“This is very good website.awsome🤘🤘”

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Posted 4 years ago

“Wow this company is amazing the service is too good and the staff members are very efficient and I am fully satisfied with the service of the company”

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Posted 4 years ago

“Absolute rubbish when to try to log on to your account to return item it won't let you and if you only want to return part of your order they won't let you you have to return it all. ALTHOUGH it comes from UK you then have to return to China what a joke!!!!!!!!!!!!!!!!!!!!!!!! IF I COULD GIVE NO STARS I WOULD!!”

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Posted 4 years ago

“Do you write your own reviews? In bad english?”

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Posted 4 years ago

“hi i dont get my order 2012211042268006 21/12/2020 when i get my order? i dont get my order2012211042268006 21/12/2020”

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Posted 4 years ago

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Posted 4 years ago

“SUNT LUCRURI GROZAVE IN RAPORTUL CALITATE PRET. EU VOI MAI COMANDA.”

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Posted 4 years ago

“ottimi prodotti a prezzi interessanti”

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Posted 4 years ago

“I ordered something and it didn’t arrive and i now consider myself so stupid that i didn’t read the reviews. So many people with so bad experiences, with their money took, with bad products.. i also lost 50€ and i am glad that wasn’t more.. i really think that the good reviews are fake and the site should be takedown. I also look at what they respond, they always feel “terribly sorry”, they want to fix the problem, but when you ask for help they don’t even look at your emails. Don’t be fooled, they took the money and never send your order, and when they do.. it’s probably a very cheap product, and of course it’s always your fault. Don’t trust, you will never see your money back!”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am afraid that you got a misunderstanding. Please let me explain it. Your order was shipped via Germany Priority Line-GFS DPD on 2020-12-19. The tracking number is 01505270707277. You may track it from below link: https://t.17track.net/en#nums=01505270707277&fc=100007 It was found your package was not delivered successfully on Jan. 11th due to the nonavailability of the consignee. Then it was sent to your local DPD pick-up parcel shop. Our system had sent an email to your email address "so.****@yahoo.com" on Jan. 12th and asked you to pick up this package as soon as possible. However, it seems that you did not check the email we sent. Now the package had been returned to us since it was not picked up before the deadline. We appreciate your understanding in this matter. But we'd like to find a proper solution to help you out. I had conducted new Ticket ID =22659941 in our ticket center and provide some special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“Ordered shoes from this company, arrived as described with the quality and price.very very happy”

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Posted 4 years ago

“I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for a friend. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!”

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Posted 4 years ago

“Nice shipping online shopping company. But you can do better”

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Posted 4 years ago

“This is very good online platform. products are very good quality. I myself have bought products from here. Their delivery system is also very good.I am 100% satisfied and i am very happy. Thank you”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews